Program fails to open a disc or crashes, what should I do?
Firstly, please accept our apologies. We are constantly updating MakeMKV to handle latest protections and audio/video formats but any Software has bugs by definition and MakeMKV is no exception.
Before proceeding, please make sure that error is not caused by physically damaged disc.
Please enable "Log debug messages" in MakeMKV preferences and restart the program. On start you should see the message
"Debug logging enabled, log will be saved as C:\Users\joe/MakeMKV_log.txt". Note the location of log file, reproduce the problem, exit MakeMKV and copy the log file to another location. This log file will be deleted next time you start MakeMKV.
If you were trying to open a DVD disc, please copy all *.IFO files from VIDEO_TS directory and compress with archiver program of your choice. If you were trying to open a Blu-ray disc, please copy all *.CLPI files from BDMV\CLIPINF directory and all *.MPLS files from BDMV\PLAYLIST directory, also compressed with archiver program of your choice.
Please send email with produced log file, compressed files, disc name and short problem description to email@example.com . You may also check out our forum if someone else already reported same problem and whether solution is available.