www.makemkv.com

I'll be sending the movie back to Netflix in the AM (11/15/14), so if you need me to do anything else to help debug this let me know ASAP.

johng

For what it's worth this is the debug file. As I said MakeMKV hangs rather quickly and I need to use the task manager to kill it. johng ------------------------------------------------------- Debug log started at Fri Nov 14 14:32:38 2014 , written by MakeMKV v1.8.13 win(x86-release) Using 523392KB f...

I'm just getting that info from under the Source section on Makemkv after the disc loads where is says "Protection: AACS v50" (towards the top left side of the screen). If I try to do a backup of the disc Makemkv hangs, and I need to go into the windows task manager to shut if down as it b...

Makemkv hangs trying to backup the movie. Are there plans to update Makemkv to v50?

johng

I have it disabled. I originally installed it because VLC and BDInfo couldn't read the bluray drive. I was using BDInfo with AnyDVD (trial version) to rip disks. Since MakeMKV doesn't need the driver then I just backup the disc first and then point BDInfo at the backup version and it works fine. So ...

Got 2 more movies in "Obvious Child" and "Dom Hemingway" and was able to make backups of both. Those are both new releases so looks like the Toshiba UDF driver was definitely the issue.

johng

OK an update on Gran Torino. I didn't get a reply on how to disable a drive so I just renamed it and rebooted, and re-ran MakeMKV and the backup worked. So it looks like the issue is caused by the UDF driver. Still don't know why AnyDVD HD works, and since MakeMKV doesn't use the UDF driver it seems...

OK, I actually have a Bluray disk at home that I bought of Gran Torino, so I just tried to back that up and here is the error which looks to be similar to the other disks. Regarding the Toshiba UDF driver I originally installed that because BDInfo could not read the Bluray disks. I also have an eval...

What is the best way to disable the UDF driver? I see I have the file thdudf.sys (the Toshiba UDF 2.5 file) in my \Windows\system32\drivers directory, but not sure how to just temporarily stop it from working. If I go into the device manage and look at the driver details for the Bluray drive that dr...

I have Windows XP SP3 with all fixes installed, and I have the Toshiba UDF 2.5 driver installed. I've used other SW to read off the bluray drive and I can read files fine.

johng

mike admin wrote:What windows version do you have? Have you installed any 3rd party UDF driver?

Thanks for the tip. Unfortunately I watched the movie and have sent the disc back. I'll be getting a new movie this week so I'll see if backup works with it and if not I'll email in a testdump. johng Create a testdump and email it to support. /onlinehelp/testdump.html I've had numerous MakeMKV probl...

It looks like "DEBUG: Code 0" is where things fail. Any idea what that code means? I looked through recent threads and I don't see Mike posting to any of them? Do these errors ever actually get fixed? I've tried 2 new release discs so far and neither has worked, so not too impressive. I've...

So anyone see anything in the log file to help figure out what is wrong? I tried redoing this with "Decrypt video" unchecked and it worked fine, and the checked "Decrypt video" for a 2nd try and it failed again. Both log files are below. johng Debug log started at Wed Sep 24 05:0...

OK here is the log file. I have an SATA drive so not sure why it would say I need a faster drive??? johng Debug log started at Wed Sep 24 00:55:00 2014 , written by MakeMKV v1.8.13 win(x86-release) Using 523392KB for read cache. 001005:0000 MakeMKV v1.8.13 win(x86-release) started 001004:0000 Debug ...

OK. I don't have the "Bears" disc anymore, but will have "The Rover" for a few days. I enabled logging and am re-running it now. The movie was just released today, so it's a brand new disc from Netflix, so it shouldn't be any physical issue with the disc. Also in both cases I bel...