www.makemkv.com

Sadly, cleaning the disc did not help.

I've become more suspicious of disk contamination on new, unopened disks over the last two years, especially if they've been sitting on the retail shelf for very long. The industry has started using some chemicals in the packaging that are transferring to the disks. I posted a picture of it in this...

Actually, this is a brand new disc. This was happening from the moment I took the shrinkwrap off of it. No fingerprints, no signs of rot, and nothing that I can see with respect to scratches, smudges, or any other internal strife that can be visually seen.

ebug log started at Mon Oct 23 00:11:41 2017 , written by MakeMKV v1.10.7 darwin(x64-release) Using 524544KB for read cache. 001005:0000 MakeMKV v1.10.7 darwin(x64-release) started 001004:0000 Debug logging enabled, log will be saved as /Users/xxxx/MakeMKV_log.txt 002014:0000 Optical drive "BD-...

Please post the entire error report, there should be more than just the two lines. Also, please post the error log for An American Werewolf in Paris, not Miami Vice. Are you able to rip any other BD's? I don't mind sending in anything, but if you look at the beginning of the thread, and follow thro...

Any info on the status of this please?

This isn't the first time that this issue has arisen...Unfortunately we aren't getting any information about this issue and if it's even being looked into...

If you continued to read all of the posts, you will see what happened.

You asked what error message I'm getting...see above.

Any updates on this? The newly released version also fails. I've sent in information, but no response. I'm not expecting an exact date, but at least an acknowledgment that the info was helpful and it's being looked into....

An updated 1.10.7 was released today. I downloaded and attempted to use it. Unfortunately, it does not open the disc and gives the same error message.

Any update on this?

Was the file sent useful?

Krawk wrote:How often do we see posts like this though and the user responds back with "never mind, was using a version of Makemkv from 1972" and I updated, all is good?

What part of "I am using the latest version as of today" do you not comprehend?

For fun, I deleted the Miami Vice disc (strangely enough, I was able to RIP that disc) and then attempt this disc. Sure enough, it created one for this disc. I will send that file as well.