mkv asking to register again

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aburns
Posts: 2
Joined: Mon Aug 28, 2017 9:43 am

mkv asking to register again

Post by aburns »

I bought a registered copy of mkv last year and it has stopped working and asking me to update my copy as it is to old or to register I am using 10.6 which is the latest version could you advise how to correct the problem.
Woodstock
Posts: 9912
Joined: Sun Jul 24, 2011 11:21 pm

Re: mkv asking to register again

Post by Woodstock »

If you have a registered key already, it SHOULD be remembered across versions. On Windows, it is stored in the registry. On Linux and MacOS, it's stored in your home directory, if I remember correctly.

Find your registration email, and copy/paste the registration key into v1.10.6 and your should be good.
MakeMKV Frequently Asked Questions
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aburns
Posts: 2
Joined: Mon Aug 28, 2017 9:43 am

Re: mkv asking to register again

Post by aburns »

Thank s for your reply my registry was corrupted which explains why it was asking to register again. but I have deleted the e-mail.
Woodstock
Posts: 9912
Joined: Sun Jul 24, 2011 11:21 pm

Re: mkv asking to register again

Post by Woodstock »

If you've deleted the email, then you'll have to send a message to support@makemkv.com with your information (especially the email address you used to register). Mike can then look it up and send your code to you.
MakeMKV Frequently Asked Questions
How to aid in finding the answer to your problem: Activating Debug Logging
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