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PostPosted: Sat Sep 16, 2017 6:09 pm 
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When trying to open either an ISO or the disc, MKV fails to open. ANyone experience this who might have a solution?


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PostPosted: Sat Sep 16, 2017 7:41 pm 
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"My car doesn't work. Any ideas?"

Without more information, that's what your request is.

What error messages are you getting? The FAQ in my signature is a good place to start for help, with turning on debug logging.

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PostPosted: Sat Sep 16, 2017 7:51 pm 
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Here's the log file contents:

Debug log started at Sat Sep 16 19:46:02 2017 , written by MakeMKV v1.10.7 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.10.7 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\Administrator/MakeMKV_log.txt
003007:0000 Using direct disc access mode
003002:0000 Calculated BUP offset for VTS #0 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #3 does not match one in IFO header.
005010:0000 Failed to open disc
Application exited at Sat Sep 16 19:46:38 2017


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PostPosted: Sat Sep 16, 2017 11:06 pm 
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Those errors are consistent with problems reading the directory of the disk. Have you cleaned it?

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PostPosted: Sun Nov 19, 2017 1:51 pm 
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I'm actually reading a data file, it's an ISO that I made of my disc so that I could play it from my server, I'm now wanting to convert the main movie into an MKv.


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PostPosted: Sun Nov 19, 2017 4:23 pm 
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My suggestion is to follow the FAQ link in my signature, and send the information you can to support@makemkv.com for Mike to look at it. For the log portion, try opening the disk directly AND the ISO in the same log, so Mike has more information.

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