Star Trek The Original Series (TOS) Complete on BluRay

[debugit]

I have successfully used MakeMKV for the last few years and until today it has performed flawlessly. I am trying to rip Star Trek The Complete Series and the backup is failing with these messages:

Loaded content hash table, will verify integrity of M2TS files.
DEBUG: Code 0 at KoKcpJ|2g~r[b<jQUo&:29396460
DEBUG: Code 0 at cJ[K0}T??<}\ uL-+]Ch:213133319
Backup failed

Is there any way to interpret the debug code to know what is going on?

[Woodstock]

Mike needs to decode the actual debug codes, but... do you have debug logging turned on? More information is available in the debug log.

Most often the root of the error is traceable to a dirty disk. Others have been able to read ST:TOS disks, so they aren't generally a mystery to MakeMKV. If the debug logs are showing SCSI errors for unreadable sectors, cleaning is the first step.

[debugit]

Yes, I had debug logging enabled (that's how I got the 2 debug codes).

The log file looks like this (Had to close MakeMKV for it to write out):

Debug log started at Tue Jan 17 00:48:00 2017 , written by MakeMKV v1.10.4 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.10.4 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\fred/MakeMKV_log.txt
005072:0000 Backing up disc into folder "g:/bluray/STAR_TREK_S1D1"
DEBUG: Code 2147483648 at I.?+S<cUg )a\=/2:121265315
DAFD=PAAAADAAAAEABDQkEHwECAQ==
DCE=jzhWP8mtE0fTbkKLOlVx3+AXgKDMnnKeGHHp9me/vkNFMbnu9weMoEyGpU4Q1ZuHZq9mWAU/thosPdAXRIXGXV1fT3ifnC/M6ARDW/dxvr0OlU/ZoVj2D7f2ItI+V2QlsZvyz6vPPzQrxdP/GqGsSP7sRCbYeXtlkA==
DCE=HSsgsmX9sRqW6uWDlDB0p7EalXdvdBdJ3fn6mj+7RknLpvjS1YIHoLOP0WQx6w8GWU8cWHSz7QzZiiRj+i8NHadMnMeje0Xq/8VKC54bprqfcbH2DMQTSpahhO91RQQXrdfcAMtJSzn0qGcbLehnXPcg8cQhWXSnXw==
005085:0000 Loaded content hash table, will verify integrity of M2TS files.
001003:0020 DEBUG: Code 0 at KoKcpJ|2g~r[b<jQUo&:29396460
001003:0020 DEBUG: Code 0 at cJ[K0}T??<}\ uL-+]Ch:213133319
005069:0080 Backup failed
005080:0204 Backup failed.
Application exited at Tue Jan 17 13:43:41 2017

[debugit]

Is there anything else I can provide that can help to troubleshoot this? These are brand-new BluRay discs that play in other players.

Thanks!

[Woodstock]

Other than waiting for Mike to look at the debug information, just that "new and plays in XXXX" isn't always proof that the disk is clean. See: http://makemkv.com/forum2/viewtopic.php?f=8&t=15055

[debugit]

Just want to check in: is there a way for me to analyze the debug code myself? This seems to be taking awhile.

[Woodstock]

Without access to the source code to see what the debug codes mean, I don't think so.

I'd send an email to support@makemkve.com with a link to this topic. Mike doesn't visit the forum that often, so he may have not seen it.