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If you have debug logging turned on, when you start MakeMKV it will tell you exactly where the log file is stored.

There is one log file per session, however many disks you rip during that session.

If you run multiple copies of MakeMKV, each will have its own session log.

There's no need to post logs when there is no failure.

Most likely, Windows is trying to open the DVD instead of letting MakeMKV see it. This would have the effect of hiding certain structures from MakeMKV, so it would think it's not a DVD.

Registration keys work with all versions of MakeMKV. Even old ones. I've had my same key since v1.6.x ...

And why do you need such an old version for HD-DVD? The current version does HD-DVD, and there was even an update to HD-DVD compatibility AFTER the version you mention.

Fastest - find the email from avangate.com (now known as "2co.com") that has the original key.

Otherwise, send your information to support@makemkv.com and Mike can look it up for you.

Hash check errors might be spurious, depending on what version of MakeMKV you are using.

Version 1.12.3 generated a LOT of hash check errors that were incorrect, for some people. 1.14.x fixed that.

But read errors are more likely to be finger prints or other optical impairments on the disk itself.

Is this a non-US version of the disk? Someone else posted two weeks ago that they had ripped it with MakeMKV, and were wondering which playlist was correct...

Blurays can be authored many ways. Often, there are multiple play lists for the same data, with minor changes (Disney does this a LOT).

And if you're getting errors, start here: viewtopic.php?f=8&t=15055

Have you read this topic?

Without more information, there isn't much more than that to be said.

As was pointed out, when dealing with BD issues, the BD forum is the normal place to work from. Especially since BDs don't have all the worries about firmware version and drive type that UHD has. That said, the issue is that the disk isn't readable in spots. Cleaning it should be your first priority...

If you change a default profile, you should save it as a file in the MakeMKV DATA directory. MakeMKV considers anything in the program directory as "fair game" for deletion/replacement during updates, but the data directory is left alone. Profiles are, of course, only available with Expert mode turn...

MakeMKV currently stores the data as part of a file named _private_data.tar in your MakeMKV data directory. This is a "tarball" of multiple files that MakeMKV uses, but you could manually download the hashkey file and transfer it separately. There are also SVQ files for dealing with "odd" implementa...

Many forums will permanently ban users and delete all of their posts if they mention ripping non-owned stuff, to avoid the forum being shut down. And forums HAVE been shut down over it.

"Judging" someone's motives may play a part in it, but it's a defensive mechanism, too.

There is a reason most services have such limits - they don't want to be shut down for facilitating piracy.

MakeMKV works just fine off-line for Bluray and DVD. If you're ripping a "released yesterday UHD", it will likely tell you that it can't find the key for that, though. It really only checks for an update on start-up, and loads the latest hashed keys file if you are ripping a disk that requires it. Y...