Software Key

[ozzie_waza]

I was just wondering how I can get in touch with Mike. I require my MKV software license key. My 14-year-old son decided to run a bath which he forgot about for 2 hours. This resulting action took out my AV equipment & media PC (complete rebuild required), which is located under my son's new water feature. This inconvenient turn of events has resulted in me losing my MKV key email. I have tried to contact Mike, as he is the only one to resend these keys. I tried to contact him via the support email 2 months ago and have not received a reply. Recently I have contacted via the "contact us" link below and also retried the support email. Just wondering if there is another way of getting a request across to him. I have proof of purchase which I sent in these emails also. 

Thanks

[Woodstock]

support@makemkv.com is the best contact info I have. It's how Mike wants all support requests routed.

[ozzie_waza]

I tried Mick on the support email on two occasions, two months ago and four days ago, but to date I have not received a reply.

[eksine]

that's scary, what's the point of buying a key if he just stops supporting the program? should we be worried and start looking for another application to replace this?

[Harry 4k]

Was about to pay,then read this post, doesn't sound good.

[swald222]

Yeah, I am having the same issue. Sad as this is by far the best software that I have used for this.

[dcoke22]

I think MakeMKV is a one person operation, so it is up to Mike to deal with your license key request via email.

That said, your original license key should've been emailed to you. Most email services keep all your email on their server so unless you've lost access to the email address you used to buy the software, you should most likely be able to find the email with your license key on your email server.