"But the disk is perfect and plays in my DVD/BD player!"

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Woodstock
Posts: 6747
Joined: Sun Jul 24, 2011 11:21 pm

"But the disk is perfect and plays in my DVD/BD player!"

Post by Woodstock » Sat Oct 29, 2016 11:31 pm

Yorgo has compiled a list of common causes for DVD and BD errors where the disk is brand new, over in the Blu-ray error reports section. A lot of people seem to be ignoring the message, because they're confident that it really is some new form of copy protection that MakeMKV doesn't know about it.

If you're experiencing rip errors, please read here first!

Please check out what is posted there first, and eliminate the common issues first. People are getting bored of us posting "clean your disk..." messages. :)
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

pguillot69
Posts: 2
Joined: Wed Mar 13, 2019 3:29 pm

Re: "But the disk is perfect and plays in my DVD/BD player!"

Post by pguillot69 » Wed Mar 13, 2019 3:45 pm

First time posting but WOW.

Used several DVD Rippers in the past. AnyDVD was on top of the list. When it went away, I thought " Well More money down the drain.
I love my DVDs but I hate it when they get scratched and damaged. MakeMKV seems like the perfect alternative to other systems. The one thing I wish was this.
If a disk has a problem, Encryption or bad master but the main movie plays fine. Here is an option for the programmers.

Let MakeMkv pipe the movie like it would be played on a DVD player. Allow you to save it with all of the Subtitles and languages if possible but at least have the movie piped out in the language of choice and any subtitles needed. A lot of times a movie has a subtitle in it because of a different language spoken " They call them hard subtitles"
Yes, I realize the name of the program is MAKEMKV but so much more can achieved by allowing the system to at least get the movie off the disc.

And YES... The movie would have to play thru at normal speed to pipe properly but at least you would get a movie for some of those really tough ones.


I use PLEX at my home and I love to have subtitles and both English, Spanish and French. MKV files enable the movie to be a single file with all the trimmings.

ProNub
Posts: 5
Joined: Sun Dec 02, 2018 6:23 am

Re: "But the disk is perfect and plays in my DVD/BD player!"

Post by ProNub » Thu Apr 25, 2019 7:44 pm

It seems like brand new scratched on arrival 4k discs is on the rise from my experience. I've had to send multiple back this year because makemkv couldn't rip them even after cleaning.

Supernatural
Posts: 1
Joined: Thu Sep 05, 2019 11:34 pm
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Re: "But the disk is perfect and plays in my DVD/BD player!"

Post by Supernatural » Sat Sep 07, 2019 12:14 am

pguillot69 wrote:
Wed Mar 13, 2019 3:45 pm
Allow you to save it with all of the Subtitles and languages if possible
I agree with you. I'm learning Spanish and subtitles help a lot

starboyk
Posts: 1
Joined: Fri Oct 04, 2019 4:38 pm

Re: "But the disk is perfect and plays in my DVD/BD player!"

Post by starboyk » Fri Oct 04, 2019 4:43 pm

pguillot69 wrote:
Wed Mar 13, 2019 3:45 pm
First time posting but WOW.

Used several DVD Rippers in the past. AnyDVD was on top of the list. When it went away, I thought " Well More money down the drain.
I love my DVDs but I hate it when they get scratched and damaged. MakeMKV seems like the perfect alternative to other systems. The one thing I wish was this.
If a disk has a problem, Encryption or bad master but the main movie plays fine. Here is an option for the programmers.

Let MakeMkv pipe the movie like it would be played on a DVD player. Allow you to save it with all of the Subtitles and languages if possible but at least have the movie piped out in the language of choice and any subtitles needed. A lot of times a movie has a subtitle in it because of a different language spoken " They call them hard subtitles"
Yes, I realize the name of the program is MAKEMKV but so much more can achieved by allowing the system to at least get the movie off the disc.

And YES... The movie would have to play thru at normal speed to pipe properly but at least you would get a movie for some of those really tough ones.


I use PLEX at my home and I love to have subtitles and both English, Spanish and French. MKV files enable the movie to be a single file with all the trimmings.
Hello!

I might be reading this wrong (or talking out my butt), but if you pass the output MKV through HandBrake, you can do exactly what you're looking for. All MakeMKV does is dump everything on the disc to the MKV container (mp4 track, audio, srt files, and so on). Handbrake can be used to compress the MKV file, but it can also be used to hardcode a subtitle or audio preference. Alternatively, could try passing this through MKVToolNix GUI and set different languages and subtitles as default. No compression there, so that might be more your cuppa.

Cheers!

Woodstock
Posts: 6747
Joined: Sun Jul 24, 2011 11:21 pm

Re: "But the disk is perfect and plays in my DVD/BD player!"

Post by Woodstock » Tue Dec 24, 2019 6:00 pm

An update. Today, I received a 3-disk set of a recently-released anime.

Fresh from the sealed packaging, disk 1 has two circumferential scratches that make episodes 5 and 9 (of 9) unreadable. Disk 3 had a LARGE thumb print on it.

There aren't many ways to put circumferential scratches on a disk except by spinning it in a drive (it won't happen in the stamping process), so there is a good chance that this is a set that was shipped, ripped, and returned with new shrink wrap.

I would love to post a picture of the scratches... Unfortunately, my auto-focus cameras keep focusing on the distant reflection, rather than the disk surface. :evil:

A further update. After trying disk 1 in my two primary ripping drives, I decided to test it with my older LG UH08LS10 drive from 2009. The slower drive is able to see past the scratches, and rip both tracks, albeit more slowly than "normal".

Conclusion (concussion?): "Fresh from sealed package" doesn't mean "pristine, undamaged, perfect", and new drives are not necessarily better than older drives.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

9Nails
Posts: 5
Joined: Mon Jan 13, 2020 4:23 am

Re: "But the disk is perfect and plays in my DVD/BD player!"

Post by 9Nails » Mon Jan 13, 2020 11:15 pm

I used MakeMKV on over 190 discs to this point. I found trouble with a brand new TV series (Quantum Leap, on Blu Ray for North America) with a bad season 2 disc 1. No visible surface defects. This played in my PlayStation 4 drive and on my PowerDVD plyer on the PC. The error pointed to http://www.makemkv.com/errors/read/ and I felt like an idiot for complaining. But it was bothering me that it would play, and it was tested with not one but 2 new disc sets in an otherwise working process.

I tried to copy the disk with MakeMKV to my Plex server, and on multiple USB drives (on my laptop), cables, and computers it failed with a slew of uncorrectable scsi errors, and OS status device errors. I tried a slew of disc recovery software to see if they can retry and read through the error. I even switched the discs with the store.

What fixed it was using AnyDVD HD 8.4.4.0 to rip the files to hard drive. Then use MakeMKV 1.14.7 to put the files together for my Plex server. This one disc went smoothly with this work around, when many others - to include in the same packaging - didn't need it.

So, as much as I want 1 tool to rule them all, there may be some software options for those odd balls on the fringes. I wanted to share this just in case someone else falls into the same pitfall that I did.

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