Subtitles are removed

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chrisbati
Posts: 4
Joined: Sat Jan 06, 2018 7:41 am

Subtitles are removed

Post by chrisbati » Sat Jan 06, 2018 7:45 am

Hi,

When I make an MKV, all subtitles files are removed.
When I check with media info, there's no more subtitles tracks present in the MKV.

I've a message in makemkv that said that tracks (no specification) were removed because they're empty.
And the number of track removed is the same as the numbre of subtitles track.

Can you help me ?

Thanks in advance

Chrisbati

chrisbati
Posts: 4
Joined: Sat Jan 06, 2018 7:41 am

Re: Subtitles are removed

Post by chrisbati » Sat Jan 06, 2018 2:33 pm

Hi,

I've tried with Pavtube bytecopy and MKVtoolnix on the same files, and subtitles are OK.

Here the log of makemkv:
Debug log started at Sat Jan 06 08:49:47 2018 , written by MakeMKV v1.10.8 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.10.8 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\Les Loulous/MakeMKV_log.txt
005011:0000 Operation successfully completed
005014:0000 Saving 1 titles into directory J:/Video/UNNAMED_DISC
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
002008:0020 Program reads data faster than it can write to disk, consider upgrading your hard drive if you see many of these messages.
004002:0000 Track #2 turned out to be empty and was removed from output file
004002:0000 Track #3 turned out to be empty and was removed from output file
004002:0000 Track #4 turned out to be empty and was removed from output file
005005:0080 1 titles saved
005036:0104 Copy complete. 1 titles saved.
Application exited at Sat Jan 06 08:56:03 2018
Thanks in advance

Chrisbati

Woodstock
Posts: 5461
Joined: Sun Jul 24, 2011 11:21 pm

Re: Subtitles are removed

Post by Woodstock » Sat Jan 06, 2018 3:46 pm

Take a look at this topic: http://makemkv.com/forum2/viewtopic.php?f=1&t=16405

What do you see for selections when you expand the title information?

Usually, MakeMKV will offer to make subtitle tracks that contain JUST the subtitles that have the "forced" flag set, and it's incredibly rare to have any marked-forced subtitles, so the empty tracks are removed.

But, unless they're improperly marked, or you have a filter that excludes them, MakeMKV will pull subtitle tracks just fine.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

chrisbati
Posts: 4
Joined: Sat Jan 06, 2018 7:41 am

Re: Subtitles are removed

Post by chrisbati » Sun Jan 07, 2018 10:31 am

Hi,
thx for your answer.
I've seen that post, but in my case, whatever i've tried with the selection of the subtitles, it won't worked.

here's a link to what I have:

http://hpics.li/394ec1d


Thx for help

Chrisbati

Woodstock
Posts: 5461
Joined: Sun Jul 24, 2011 11:21 pm

Re: Subtitles are removed

Post by Woodstock » Sun Jan 07, 2018 10:41 am

OK, with that selection box, what your log shows makes sense - the "forced only" subtitles were empty, so they were removed, but you should still have 3 subtitle tracks in the MKV file.

What are you playing the file in that says there are no subtitles?
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

chrisbati
Posts: 4
Joined: Sat Jan 06, 2018 7:41 am

Re: Subtitles are removed

Post by chrisbati » Sun Jan 07, 2018 10:46 am

I check with mediainfo.
Then i'v tried in VLC and Mediaplayer classic HC. No subtitle track.

When I re-open de file in makemkv, no subtitle track

Woodstock
Posts: 5461
Joined: Sun Jul 24, 2011 11:21 pm

Re: Subtitles are removed

Post by Woodstock » Sun Jan 07, 2018 10:51 am

A modern version of VLC should definitely detect PGS subtitles. Not so sure about Media Info, because I keep reading about its limitations. But VLC doesn't list any tracks when you click on Subtitle->Sub track?
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

Grauhaar
Posts: 70
Joined: Thu Sep 15, 2016 3:46 pm

Re: Subtitles are removed

Post by Grauhaar » Mon Jan 08, 2018 7:58 am

From the picture you have selected six subtitle tracks (3 tracks with the forced part with are extracted from the normal track and the 3 normal tracks). The Make MKV msg indicates that only 3 of the 6 are empty and removed. So the other 3 subtitle tracks must be there.
Please note, you must select the subtitle track in VLC if no default language settings for subs are set in the settings.

Grauhaar
Posts: 70
Joined: Thu Sep 15, 2016 3:46 pm

Re: Subtitles are removed

Post by Grauhaar » Tue Jan 09, 2018 12:51 pm

Some more infos:
Because I'm currently rip a Blu-ray, the first log MSGs from MakeMKV in your listing cannot be correct. The MSGs shows that TrackIDs #2 #3 and #4 are empty and removed.
If this is a Blu-ray and the Forced Check Box and the Normal Check Box is checked (as shown in your later provided picture), MakeMKV uses always an pair of TrackIDs for one subtitle Track. So f.e the Forced becomes TrackID #2 and the Normal becomes TrackID #3 and so on. With this, MakeMKV has allocated TrackIDs #2,#3 and #4,#5 and #6,#7. If no Forced subtitles are in the Tracks, the TrackIDs #2 #4 and #6 are removed during closing.

I don't know what you have ripped (a Blu-ray with Name "Unknown"?), but this does match the provided information.

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