"automatic sdf downloading is disabled or failed" while decrypting

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watts
Posts: 5
Joined: Wed Oct 02, 2019 8:30 pm

Re: "automatic sdf downloading is disabled or failed" while decrypting

Post by watts » Thu Oct 03, 2019 5:06 pm

Woodstock wrote:
Wed Oct 02, 2019 9:16 pm
Depends on the cause.

Is "Contact web server for updates" checked in your preferences?

Is your firewall allowing MakeMKV to make contact with https://makemkv.com/ ? Just because your browser can access it, doesn't mean MakeMKV is being allowed.

Is your antivirus program blocking it?

Can your browser access https://www.makemkv.com/svq/sdf.bin to download the file?
Thanks for the reply. Yes, I've disabled anything that could potentially be blocking the connection. A direct download of the file works fine. However, MakeMKV for whatever reason can't download the file itself.

Also, it appears that hkdatastore.tk is down. I tried accessing this site via wifi and cellular LTE (to ensure it wasn't an issue on my home network), and I could not resolve the connection regardless of access type.

apophis906
Posts: 3
Joined: Thu Oct 03, 2019 2:26 pm

Re: "automatic sdf downloading is disabled or failed" while decrypting

Post by apophis906 » Thu Oct 03, 2019 9:46 pm

Having the same issue myself. "Automatic HK downloading is disabled or failed."
I have it on two different computers running two different versions of windows as well as anti-virus and firewalls. I have tried it even on my computer I use to watch movies that it was never installed on and got the same message. I tried turning off the firewall on the computer as well as on the router. I tried to change the DNS lookup from my default ISP to googles. I even used my phone and tethered my PC so that it was not even on my ISP network and still got the same message. I even moved the _private_data file and tried to let it build it again and it gave me a fail for both the HK and the sdf file. I can download the sdf.bin file from the link on this thread so I know that I can reach that file with my browser. I can not think of any other things I can try to do to get it to download the latest HK file.

Billycar11
Posts: 696
Joined: Sun Aug 24, 2014 5:49 am

Re: "automatic sdf downloading is disabled or failed" while decrypting

Post by Billycar11 » Thu Oct 03, 2019 10:38 pm

i can confirm this makemkv is having trouble with downloading sdf and hk i have gotten 2 emails about it and when i booted up my dosflash pc to do a drive recovery i got the message on it when i went to test the drive.

Woodstock
Posts: 6752
Joined: Sun Jul 24, 2011 11:21 pm

Re: "automatic sdf downloading is disabled or failed" while decrypting

Post by Woodstock » Thu Oct 03, 2019 10:53 pm

Are you sure that it's hkdatastore.tk? The .tk registrar says that domain is available.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

Billycar11
Posts: 696
Joined: Sun Aug 24, 2014 5:49 am

Re: "automatic sdf downloading is disabled or failed" while decrypting

Post by Billycar11 » Thu Oct 03, 2019 10:57 pm

Woodstock wrote:
Thu Oct 03, 2019 10:53 pm
Are you sure that it's hkdatastore.tk? The .tk registrar says that domain is available.
as a side note knowing the hk url would be great in cases like this, i don't know if .tk is right haven't tried, but that way i can tell people to just download the 2 files instead of the hk from march that is publicly available.

piegoodman
Posts: 3
Joined: Thu Oct 03, 2019 1:00 am

Re: "automatic sdf downloading is disabled or failed" while decrypting

Post by piegoodman » Thu Oct 03, 2019 11:44 pm

Woodstock wrote:
Thu Oct 03, 2019 10:53 pm
Are you sure that it's hkdatastore.tk? The .tk registrar says that domain is available.
Yup, it's definitely the right domain. Looks like MakeMKV first hits makemkv.com/keyinfo.txt.gz to get the server URL for the hkdatastore.tk domain.
makemkv update.PNG
makemkv update.PNG (26.25 KiB) Viewed 2684 times
I wonder if the jig is up.

Rk01k
Posts: 4
Joined: Thu Oct 03, 2019 11:04 pm

Re: "automatic sdf downloading is disabled or failed" while decrypting

Post by Rk01k » Fri Oct 04, 2019 1:08 am

Capturing the program traffic with Wireshark I can see the following:
  1. The program downloads makemkv.pad.gz from http://www.makemkv.com/makemkv.pad.gz?a=7. The archive has an xml-formatted text file with some metadata that doesn't look relevant to the error.
  2. Downloads keyinfo.txt.gz from http://www.makemkv.com/keyinfo.txt.gz?a=7. This archive contains a txt file with, among other stuff, the URL http://hkdatastore.tk/svq/.
  3. Attempts to download the sdf file from http://hkdatastore.tk/svq/sdf.dat.gz, which fails due the DNS (Google) not resolving the IP for hkdatastore.tk.
So in fact everything points to the root cause being hkdatastore.tk not resolving to an IP. As others pointed out, hkdatastore.tk is not even registered currently and it's surprising that the file is not downloaded instead from http[s]://www.makemkv.com/svq/sdf.bin.

Since downloading the file manually doesn't do the trick, I created a simple HTTP server that intercepted the query to hkdatastore.tk, downloaded the file from makemkv.com, renamed to sdf.dat, gzipped it to sdf.dat.gz and served it. No luck; the file is served as expected, but MakeMKV still complains.

To make troubleshooting even more difficult, the software stops attempting to download the file for a while preventing me from reproducing the problem. Needless to say, newer BD decryption fails. At this point I'll just move on to a different program and keep an eye on this thread for a solution.

Woodstock
Posts: 6752
Joined: Sun Jul 24, 2011 11:21 pm

Re: "automatic sdf downloading is disabled or failed" while decrypting

Post by Woodstock » Fri Oct 04, 2019 2:33 am

Dropping sdf.bin into your MakeMKV data directory is SUPPOSED to substitute for the automatic download. At least for me, the file disappears at the next restart of MakeMKV, and the __private_data.tar changes file date and size.

As for the download, Mike's going to have to deal with the domain going away.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

SamuriHL
Posts: 1156
Joined: Mon Jun 14, 2010 5:32 pm

Re: "automatic sdf downloading is disabled or failed" while decrypting

Post by SamuriHL » Fri Oct 04, 2019 3:28 am

This would explain a few things. Ugh

Sent from my SM-G975U using Tapatalk


ix400
Posts: 10
Joined: Thu Jun 02, 2016 9:47 am

Re: "automatic sdf downloading is disabled or failed" while decrypting

Post by ix400 » Fri Oct 04, 2019 6:11 pm

This a very nasty problem...

What can I do if I would like to use makemkv further on?

ix400
Posts: 10
Joined: Thu Jun 02, 2016 9:47 am

Re: "automatic sdf downloading is disabled or failed" while decrypting

Post by ix400 » Fri Oct 04, 2019 6:24 pm

I manually downloaded the sdf.bin file to the makemkv library folder.

When I then start makemkv, the _private_data.tar file seems to get a new time stamp and the sdf.bin disappears.

Then, when I try to open a BD, i get the following message:

Downloading latest HK to /Users/hagemeier/Library/MakeMKV ...
Automatic HK downloading is disabled or failed.


Will makemkv work properly despite this error message? Or will it generate faulty mkv files?

Would be nice if someone could comment on that.

Rk01k
Posts: 4
Joined: Thu Oct 03, 2019 11:04 pm

Re: "automatic sdf downloading is disabled or failed" while decrypting

Post by Rk01k » Fri Oct 04, 2019 6:36 pm

ix400 wrote:
Fri Oct 04, 2019 6:24 pm
I manually downloaded the sdf.bin file to the makemkv library folder.

When I then start makemkv, the _private_data.tar file seems to get a new time stamp and the sdf.bin disappears.

Then, when I try to open a BD, i get the following message:

Downloading latest HK to /Users/hagemeier/Library/MakeMKV ...
Automatic HK downloading is disabled or failed.


Will makemkv work properly despite this error message? Or will it generate faulty mkv files?

Would be nice if someone could comment on that.
In my case it still wouldn't decrypt the UHD BD.

piegoodman
Posts: 3
Joined: Thu Oct 03, 2019 1:00 am

Re: "automatic sdf downloading is disabled or failed" while decrypting

Post by piegoodman » Fri Oct 04, 2019 7:16 pm

ix400 wrote:
Fri Oct 04, 2019 6:24 pm
I manually downloaded the sdf.bin file to the makemkv library folder.

When I then start makemkv, the _private_data.tar file seems to get a new time stamp and the sdf.bin disappears.

Then, when I try to open a BD, i get the following message:

Downloading latest HK to /Users/hagemeier/Library/MakeMKV ...
Automatic HK downloading is disabled or failed.


Will makemkv work properly despite this error message? Or will it generate faulty mkv files?

Would be nice if someone could comment on that.
Yeah, that doesn't work for me either. Could anybody who's able to decrypt newer blu-rays post their sdf.dat file/any other necessary files?

Currently, makemkv is unusable for 4k blu-rays.

ix400
Posts: 10
Joined: Thu Jun 02, 2016 9:47 am

Re: "automatic sdf downloading is disabled or failed" while decrypting

Post by ix400 » Fri Oct 04, 2019 7:27 pm

Does makemkv generate a mkv in your case? Or does it stop with an error message?
In my case it produced mkvs from UHDs, despite the Automatic HK downloading is disabled or failed message.

I am a bit frightened that I have generated some not properly decoded mkv files....

Rk01k
Posts: 4
Joined: Thu Oct 03, 2019 11:04 pm

Re: "automatic sdf downloading is disabled or failed" while decrypting

Post by Rk01k » Fri Oct 04, 2019 7:41 pm

ix400 wrote:
Fri Oct 04, 2019 7:27 pm
Does makemkv generate a mkv in your case? Or does it stop with an error message?
In my case it produced mkvs from UHDs, despite the Automatic HK downloading is disabled or failed message.

I am a bit frightened that I have generated some not properly decoded mkv files....
It kept generating endless errors attempting to read the disc. I never let it get to the point of ripping.

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