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Want to purchase, but price is wrong - Fix?
Posted: Fri Nov 30, 2018 12:21 pm
by ember1205
I have been using MakeMKV a lot over the last week or so (again - issues with my library and have to re-rip everything) and things have been running fine. Last night, the key expired (again). In an effort to support this product and get myself running again quickly, I attempted to purchase a key.
The page for purchase is adding sales tax to my order, and I am NOT in one of the states that are listed as those where sales tax collection is required. Neither is my ISP, so it isn't adding tax based on IP Address. I filled my address information and "Continued", but the sales tax is still there.
I searched and searched but can find NO contact information for 2CO (2CheckOut). Does anyone know how I get this fixed so I can make my purchase?
Re: Want to purchase, but price is wrong - Fix?
Posted: Fri Nov 30, 2018 9:38 pm
by Lovely Rita
This is at the bottom of the first page where you fill out your billing information and payment options.
Need assistance?
Check out our Customer Support:
https://secure.avangate.com/support/?me ... te&lang=en
for more information on online payment related issues, order status and transactions.
For prompt service, please state the order number from your confirmation email as a reference. We are happy to answer any questions you might have on the ordering process.
Hotline:
(888) 247-1614 (USA/Canada)
+31 88 000 0008 (International)
+1 (650) 963-5701 (USA/Canada)
(24/7 English phone support for online payment related issues.)
Re: Want to purchase, but price is wrong - Fix?
Posted: Fri Nov 30, 2018 10:00 pm
by ember1205
"Please state the order number" implies that I have already completed the purchase. I need to be able to contact them BEFORE the purchase is completed since the "no refunds" policy is in effect.
Re: Want to purchase, but price is wrong - Fix?
Posted: Fri Nov 30, 2018 11:45 pm
by Lovely Rita
Yep, saw that.
Have you even called?
Re: Want to purchase, but price is wrong - Fix?
Posted: Fri Nov 30, 2018 11:55 pm
by ember1205
No, because it appears you have to have an account to see the information you've posted and creating an account seems to require having placed an order.
I will try calling the number that you posted, though.
Thanks.
Re: Want to purchase, but price is wrong - Fix?
Posted: Sat Dec 01, 2018 1:16 pm
by jeep_dawg
I'm glad to see Paypal is offered now. My bank throws fits if I try to buy a foreign purchase.
Re: Want to purchase, but price is wrong - Fix?
Posted: Sun Dec 16, 2018 5:05 am
by et_tu_Brute
@ jeep_dawg
"Unread post by jeep_dawg » Sun Dec 02, 2018 12:16 am
I'm glad to see Paypal is offered now. My bank throws fits if I try to buy a foreign purchase."
I just made a purchase and PayPal was NOT an option... Just usual credit cards, bank transfers etc. I had it running via a VPN set up for the USA.
As it is I hate the current payment system as it incurs a double-dip in the foreign exchange rate. I have USD credit card, but this payemt system instists that I pay in my domestic currency and not USD.
Got around that nonsense with a VPN and my US shipping address.