Time from purchase to receive registration key?

Everything related to MakeMKV
ktide1
Posts: 1
Joined: Wed Apr 03, 2019 4:08 am

Re: Time from purchase to receive registration key?

Post by ktide1 » Wed Apr 03, 2019 4:09 am

Same issue here. Sent email to support@makemkv.com

forgotn1
Posts: 2
Joined: Wed Apr 03, 2019 4:36 am

Re: Time from purchase to receive registration key?

Post by forgotn1 » Wed Apr 03, 2019 4:39 am

Just ordered, no key. Shows as pending on 2checkout. Seems like there may be an issue that needs to be worked out if it usually shows up instantly.

GariKuba
Posts: 2
Joined: Tue Apr 02, 2019 7:38 pm

Re: Time from purchase to receive registration key?

Post by GariKuba » Wed Apr 03, 2019 6:46 am

Exact same scenario as the posters above. Received to two mails, but no key.

Already mailed support@makemkv.com .. so still confident, that the problem will be solved.

superbarbu
Posts: 2
Joined: Wed Apr 03, 2019 10:15 am

Re: Time from purchase to receive registration key?

Post by superbarbu » Wed Apr 03, 2019 10:16 am

Same problem for me: 2 paiement emails, but no key.

:arrow: Just send two mail to support@makemkv.com, but not response.

I need valid key to rip my bluray today... :evil:

johnceri
Posts: 1
Joined: Wed Apr 03, 2019 11:18 am

Re: Time from purchase to receive registration key?

Post by johnceri » Wed Apr 03, 2019 11:29 am

Any news when purchased registration keys will be sent out like others I am waiting :|

hrosvit
Posts: 2
Joined: Wed Apr 03, 2019 12:44 pm

Re: Time from purchase to receive registration key?

Post by hrosvit » Wed Apr 03, 2019 12:47 pm

Same situation here. Purchased yesterday afternoon, about 15 hours ago. Received two emails verifying purchase, but no key yet. I will try the support email. Thanks!

mmicrosysm
Posts: 3
Joined: Sun Mar 31, 2019 12:45 am

Re: Time from purchase to receive registration key?

Post by mmicrosysm » Wed Apr 03, 2019 12:48 pm

Guess I hold off buying this until this gets rectified.

rhyde
Posts: 1
Joined: Wed Apr 03, 2019 1:50 pm

Re: Time from purchase to receive registration key?

Post by rhyde » Wed Apr 03, 2019 1:55 pm

In the same boat. Purchased on April 2nd, 2 emails from payment processor and nothing concerning registration. If I didn't have bad luck I'd have no luck at all.

JohnnyCakes
Posts: 1
Joined: Wed Apr 03, 2019 1:54 pm

Re: Time from purchase to receive registration key?

Post by JohnnyCakes » Wed Apr 03, 2019 2:00 pm

Has anyone received a response from Support or received their code?

geerlingguy
Posts: 2
Joined: Wed Apr 03, 2019 2:18 pm

Re: Time from purchase to receive registration key?

Post by geerlingguy » Wed Apr 03, 2019 2:24 pm

Ditto, bought yesterday morning, still no registration key today. Figured I'd give it 24 hours until whining about it online.

I'd held off buying the software for a year or so, living on the beta keys, but I finally figured it was worth it for the 75 or so Blu Rays I have been able to digitize, and plan on using it every now and then in the future. Hopefully this is just a temporary setback!

Macctheripper
Posts: 1
Joined: Wed Apr 03, 2019 12:51 am

Re: Time from purchase to receive registration key?

Post by Macctheripper » Wed Apr 03, 2019 2:26 pm

Just purchased and am not receiving the automated email either. I've sent an email to support!

MRAJB
Posts: 2
Joined: Tue Apr 02, 2019 12:57 pm

Re: Time from purchase to receive registration key?

Post by MRAJB » Wed Apr 03, 2019 2:50 pm

yep me too.

Binks
Posts: 2
Joined: Wed Apr 03, 2019 3:23 pm

Re: Time from purchase to receive registration key?

Post by Binks » Wed Apr 03, 2019 3:27 pm

I'm in the same boat (unanswered emails to support and everything). If we don't hear in the next couple of days I'll probably contact my cc company to do a chargeback. I like the product enough to pay for it, but not enough to throw my money into a black hole.

Binks
Posts: 2
Joined: Wed Apr 03, 2019 3:23 pm

Re: Time from purchase to receive registration key?

Post by Binks » Wed Apr 03, 2019 3:45 pm

I just called to ask for a refund. It sounds like sending the key (and/or approving the refund) comes from the makemkv team, who are MIA. They have five days in 2co's system to approve the refund request. If that doesn't happen in that time I'll get my cc involved.

Very frustrating.

bkco14
Posts: 1
Joined: Wed Apr 03, 2019 3:49 pm

Re: Time from purchase to receive registration key?

Post by bkco14 » Wed Apr 03, 2019 3:52 pm

I contacted the company who you pay through. I talked to them and told them that the activation keys aren’t coming over. They tried to manually send them and they said they are getting an error from MakeMKV and can’t send out any codes.

I then asked for a refund and they said they have notified the seller since the seller has to initiate the refund. If I don’t hear anything in 5 days, then I was told to contact the merchant again and they will refund me on the spot.

So looks like some error is happening on MakeMKVs end.

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