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Re: Time from purchase to receive registration key?

Posted: Wed Apr 03, 2019 5:10 pm
by superbarbu
still no answer from support....

Re: Time from purchase to receive registration key?

Posted: Wed Apr 03, 2019 5:33 pm
by Davedaps
So I registered with the payment company and it's stating the order is still pending. I guess when we receive the key, it is marked as complete. I'm guessing the owner is side tracked at the moment. I just hope it wasn't the Feds that got to him :D

Re: Time from purchase to receive registration key?

Posted: Wed Apr 03, 2019 7:04 pm
by pjroberts
Ditto. makeMKV has been very useful, and so it was time to ante-up. At the moment I’m just out $50, I guess. No code. No response from support@makemkv.com.

Re: Time from purchase to receive registration key?

Posted: Wed Apr 03, 2019 8:12 pm
by Furnace Inferno
Beta key hasn’t been updated yet either :shock:

Re: Time from purchase to receive registration key?

Posted: Wed Apr 03, 2019 9:27 pm
by Prof.Ron.Helms
Same problem as others: Purchased software 11 hours ago. Quickly received first notification email, nothing further, not in spam or other folders.
Logged into 2Checkout, which says payment was approved. Presumably makemkv (or 2Checkout) has the money.
No key. What's up?

Re: Time from purchase to receive registration key?

Posted: Wed Apr 03, 2019 10:14 pm
by forgotn1
Just received my key, finally. And the beta key was updated in the last hour or so. Seems like everything's back up and running.

Re: Time from purchase to receive registration key?

Posted: Wed Apr 03, 2019 10:21 pm
by geerlingguy
Just received my registration key a few minutes ago, and it worked! Probably either some process got broken and had to be fixed, or there may have been a large backlog or something due to the beta key having expired a few days ago and many holdouts (like me) finally went ahead and bought the software :)

Re: Time from purchase to receive registration key?

Posted: Wed Apr 03, 2019 10:52 pm
by mike admin
My apologies to everyone. This is a gross screw up on our side, this happened for a first time and hopefully would never happen again. All orders are delivered as of now.

p.s. Everyone who requested a refund during this time out of frustration or for any other reason - the refund will be granted automatically within 5 business days.

Re: Time from purchase to receive registration key?

Posted: Wed Apr 03, 2019 11:07 pm
by hrosvit
You’re speaking for myself, Mike, you don’t have anything to apologize for. A slight delay is nothing compared to the benefit we’ve all had from your software over the years. And a lot of us have been using it for free for a while. I’m glad to pitch in now.

Re: Time from purchase to receive registration key?

Posted: Wed Apr 03, 2019 11:38 pm
by Furnace Inferno
As above no worries, I was more worried something had happened to you!

I'd only been testing it with UHD's deciding what to do with my movie collection but now I've started full steam ahead at backing up all of them the cost is a damn site cheaper than the Kaleidescape systems I had been looking at or even the Zappiti and without the restrictions (like getting locked into ecosystems) of either of those.

Re: Time from purchase to receive registration key?

Posted: Wed Apr 03, 2019 11:43 pm
by leicaman
Hey...I sent an email today to support and got and response with my key attached. Hope everyone else got theirs too.
cheers

Re: Time from purchase to receive registration key?

Posted: Thu Apr 04, 2019 12:18 am
by CoolCat
Thanks Mike! My key finally came a few hours ago, email was marked 4:56pm CDT. Can't wait to get to ripping with my new non-expiring registration!

Re: Time from purchase to receive registration key?

Posted: Thu Apr 04, 2019 12:25 am
by rdgrimes
Got mine too. No problemo, sometimes thing break.

Re: Time from purchase to receive registration key?

Posted: Wed Jun 19, 2019 9:11 am
by Emrahalpat
Hello

I have the same problem
The licence was bought on sunday, and the payment appears to be done succesfully and I got no emails,
I mailed support@makemkv.com with the screenshot of the approved order, and a reminder, but got no reply so far.

When can we expect the key?

Re: Time from purchase to receive registration key?

Posted: Wed Jun 19, 2019 1:06 pm
by Woodstock
It should appear in your inbox within minutes. Make sure it's not in your spam box. The message will come from the domain "2co.com".

They used to come from avangate.com, before they decided to get trendy with their "2 check out" branding.