UHD Greatest Showman failing - suggestions?

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quasar51
Posts: 4
Joined: Wed Apr 18, 2018 10:51 pm

UHD Greatest Showman failing - suggestions?

Post by quasar51 » Thu Apr 19, 2018 8:11 pm

I've tried numerous times (four) to rip The Greatest Showman, to no avail. Three of those times were ripping directly to mkv. The fourth time I tried making a backup, but this failed as well. I have a brand new LG external drive (BE16NU50) and the disc is (obviously) new as well. The following was the output when trying to make a disc backup. If anyone has any suggestions, I'd love to hear them. Disc problem? Drive problem? Both?

MakeMKV v1.12.0 win(x64-release) started
Backing up disc into folder "G:/Video/backup/THE_GREATEST_SHOWMAN"
Loaded content hash table, will verify integrity of M2TS files.
Hash check failed for file 00687.m2ts at offset 24927332352, file is corrupt.
Hash check failed for file 00687.m2ts at offset 25077344256, file is corrupt.
Hash check failed for file 00687.m2ts at offset 25276114944, file is corrupt.
Hash check failed for file 00687.m2ts at offset 25316222976, file is corrupt.
Hash check failed for file 00687.m2ts at offset 25332541440, file is corrupt.
Too many hash check errors in file 00687.m2ts.
Error 'Scsi error - HARDWARE ERROR:TIMEOUT ON LOGICAL UNIT' occurred while reading '/BDMV/STREAM/00687.m2ts' at offset '31713982464'
Encountered 14514 errors of type 'HashCheck Error' - see /errors/hashcheck/...
Backup failed

st4evr
Posts: 148
Joined: Tue Mar 06, 2018 11:38 pm

Re: UHD Greatest Showman failing - suggestions?

Post by st4evr » Thu Apr 19, 2018 10:22 pm

Is your drive's firmware the correct and required version for properly decrypting UHD BDs as discussed in this thread?

http://www.makemkv.com/forum2/viewtopic ... 16&t=16832

If you are on the correct and required firmware version, are you following Mike's instructions and placing the hash key file in it's proper place for decrypting UHD disks as he instructs in this thread?

http://www.makemkv.com/forum2/viewtopic ... 12&t=16959

quasar51
Posts: 4
Joined: Wed Apr 18, 2018 10:51 pm

Re: UHD Greatest Showman failing - suggestions?

Post by quasar51 » Thu Apr 19, 2018 10:47 pm

Thanks st4evr. To answer your questions, yes. I'm on firmware 1.01--which came on the drive--and have not upgraded to 1.02.
And yes, the hashkey is in the proper directory. At first it was not, and I got a message right away that the disc couldn't be decrypted. But after placing it in the right directory, the decryption part of the process went just fine.

I'll keep reading through posted hints, tips, and comments. A bit discouraging, but we are pioneers.

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