Volume Key Unknown - The Dark Knight Rises

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Xaelias
Posts: 3
Joined: Thu Nov 29, 2018 12:49 am

Volume Key Unknown - The Dark Knight Rises

Post by Xaelias » Thu Nov 29, 2018 12:55 am

Hey,

First time I have this type of issue with make mkv. Getting a volume key is unknown for this disc. BR comes from amazon.
And is old enough that I would assume it's not an issue with the disc itself.

Not sure what I should do from there.
Here are the debug logs:
Debug log started at Thu Nov 29 00:50:59 2018 , written by MakeMKV v1.14.1 win(x64-release)
Using 262272KB for read cache.
001005:0000 MakeMKV v1.14.1 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\alesieur/MakeMKV_log.txt
DEBUG: Code 2365587456 at q'(*`fMQ6kt8Paz::121274285
003007:0000 Using direct disc access mode
DEBUG: Code 2365587456 at q'(*`fMQ6kt8Paz::121274285
DEBUG: Code 0 at q'(*`fMQ6kt8Paz::213140403
DEBUG: Code 0 at w[oqc<L063>sMM^e:213136999
DEBUG: Code 2147483648 at q'(*`fMQ6kt8Paz::29397104
DAFD=PAAAADAAAAEABDQkEHwECAQ==
DCE=FIhE8d2MG57MtWQb/1ErMVrWMncKU0MKU2cZLcfVEhZv98TF5veL520MCn8daKiGRLAmAfX8nRwkX9P6/D+2EHv4zZxDXKU2Kv5mvUHQsC+Y0Vqjkf54mxowm30NXSN5fcV97IqGkWU7zVTzYqxj9y0YmY/BABx9tw==
DCE=ysrKysqZbWioXiID1oiUyTj3kB9VASJaUnY0IxIS11LtrlCty4nsIh4ZEyH53eKdgu0RLSNZrgsWqmB/AX2qidXw3JOZq3hT870Bhgp9tCBw5lrkwy3KSKssMlOlTbgjNX9cmhju1bzvLQMg2n0ZQ9f91UBKDNFt5w==
003332:0000 Saved AACS dump file as C:/Users/.../MKB20_v61_Dark_Knight_Rises_7949.tgz
003303:0000 The volume key is unknown for this disc - video can't be decrypted
001003:0020 DEBUG: Code 0 at w[oqc<L063>sMM^e:29396138
001003:0020 DEBUG: Code 0 at w[oqc<L063>sMM^e:213134377
005010:0000 Failed to open disc
Application exited at Thu Nov 29 00:52:01 2018

And the tgz is attached in case you need it.
Thanks!
Attachments
MKB20_v61_Dark_Knight_Rises_7949.tgz
(116.42 KiB) Downloaded 62 times

Xaelias
Posts: 3
Joined: Thu Nov 29, 2018 12:49 am

Re: Volume Key Unknown - The Dark Knight Rises

Post by Xaelias » Mon Dec 03, 2018 12:26 am

Tried again with the latest (1.14.2) and an older version (1.12.3).
Same error both times.

Woodstock
Posts: 6916
Joined: Sun Jul 24, 2011 11:21 pm

Re: Volume Key Unknown - The Dark Knight Rises

Post by Woodstock » Mon Dec 03, 2018 12:30 am

The dump file should be sent to svq@makemkv.com to expedite getting the volume key added. Uploading it here just slows things down.

Also, the file name indicates this is a UHD disk, not a BD.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

Xaelias
Posts: 3
Joined: Thu Nov 29, 2018 12:49 am

Re: Volume Key Unknown - The Dark Knight Rises

Post by Xaelias » Mon Dec 03, 2018 12:57 am

Yes correct. This is indeed the UHD version of the blu ray.
The thing is, I kind of highly doubt that key needs to be added anywhere. I kind of assumed something else was amiss. That movie being out for so long.
But I can send that tarball to the email too, can't hurt :-)
Thanks!

st4evr
Posts: 595
Joined: Tue Mar 06, 2018 11:38 pm

Re: Volume Key Unknown - The Dark Knight Rises

Post by st4evr » Mon Dec 03, 2018 3:08 am

Xaelias wrote:
Mon Dec 03, 2018 12:57 am
Yes correct. This is indeed the UHD version of the blu ray.
The thing is, I kind of highly doubt that key needs to be added anywhere. I kind of assumed something else was amiss. That movie being out for so long.
But I can send that tarball to the email too, can't hurt :-)
Thanks!
It does NOT matter how old or new a movie is. Studios release new keys and disc versions/variations for their BDs/movies all the time. They control their BD/movie content as they please, not developers like Mike or individuals like you and I. So, don’t assume. If you get this error submit the dump as instructed by Woodstock for support and make it easy on yourself and others who may have the same variation of the disc as you. No point in posting it here in the forum as that will go nowhere useful.

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