The Lion King UHD - Fails to decrypt

Please post here for issues related to UHD discs
Post Reply
stuckinkodiagain
Posts: 90
Joined: Mon Aug 14, 2017 7:08 am

The Lion King UHD - Fails to decrypt

Post by stuckinkodiagain » Wed Dec 05, 2018 4:10 am

The Lion King (1994) on UHD blu-ray released today in the U.S. fails to decode in the latest version of MakeMKV (1.14.2). Dump file has been submitted to support@makemkv.com.

Thanks!
Last edited by stuckinkodiagain on Thu Dec 06, 2018 7:01 am, edited 1 time in total.

charlie62
Posts: 98
Joined: Tue Jul 05, 2011 2:29 pm

Re: The Lion King UHD - Fails to decode

Post by charlie62 » Wed Dec 05, 2018 5:21 pm

I know it's not any help but the UK version decoded with no problem. It's usually the UK discs that gives me grief.

handcraftedbits
Posts: 16
Joined: Tue Nov 27, 2018 6:03 pm

Re: The Lion King UHD - Fails to decode

Post by handcraftedbits » Wed Dec 05, 2018 9:12 pm

I had the same problem sent my dump as well. But to the OP -- you're supposed to email the dumps to svq@makemkv.com.

Woodstock
Posts: 7356
Joined: Sun Jul 24, 2011 11:21 pm

Re: The Lion King UHD - Fails to decode

Post by Woodstock » Thu Dec 06, 2018 12:49 am

Actually, both addresses get the file to the same person, but Mike seems to use svq@makemkv.com specifically for BD+ and AACS dump files....
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

stuckinkodiagain
Posts: 90
Joined: Mon Aug 14, 2017 7:08 am

Re: The Lion King UHD - Fails to decode

Post by stuckinkodiagain » Thu Dec 06, 2018 2:26 am

Woodstock wrote:
Thu Dec 06, 2018 12:49 am
Actually, both addresses get the file to the same person, but Mike seems to use svq@makemkv.com specifically for BD+ and AACS dump files....
Ah, good to know. I forgot which support email was which. Should I forward the dump files to the svq one?

st4evr
Posts: 633
Joined: Tue Mar 06, 2018 11:38 pm

Re: The Lion King UHD - Fails to decode

Post by st4evr » Thu Dec 06, 2018 6:04 am

stuckinkodiagain wrote:
Thu Dec 06, 2018 2:26 am
Ah, good to know. I forgot which support email was which. Should I forward the dump files to the svq one?
From now on yes. No use in resending those you already have as Mike usually still reviews/monitors both emails. As Woodstock said, they go to the same person.

However, if within a week you don’t get support try the svq address. Wouldn’t hurt if that happens.

stuckinkodiagain
Posts: 90
Joined: Mon Aug 14, 2017 7:08 am

Re: The Lion King UHD - Fails to decode

Post by stuckinkodiagain » Thu Dec 06, 2018 7:04 am

st4evr wrote:
Thu Dec 06, 2018 6:04 am
stuckinkodiagain wrote:
Thu Dec 06, 2018 2:26 am
Ah, good to know. I forgot which support email was which. Should I forward the dump files to the svq one?
From now on yes. No use in resending those you already have as Mike usually still reviews/monitors both emails. As Woodstock said, they go to the same person.

However, if within a week you don’t get support try the svq address. Wouldn’t hurt if that happens.
Aye aye, cap’n.

smartieyoung
Posts: 137
Joined: Sun Dec 24, 2017 11:09 am
Location: kentucky

Re: The Lion King UHD - Fails to decrypt

Post by smartieyoung » Sat Dec 08, 2018 12:00 am

just curious when I should try this uhd disc again? It seems like several people have sent in dump files,I don't know if adding an additional dump file from my copy of the Lion King UHD would help?

st4evr
Posts: 633
Joined: Tue Mar 06, 2018 11:38 pm

Re: The Lion King UHD - Fails to decrypt

Post by st4evr » Sat Dec 08, 2018 8:28 am

smartieyoung wrote:
Sat Dec 08, 2018 12:00 am
just curious when I should try this uhd disc again? It seems like several people have sent in dump files,I don't know if adding an additional dump file from my copy of the Lion King UHD would help?
It wouldn’t hurt. It could help you and others. If the key is new it gets added, if it’s a duplicate/already submitted Mike’s process will skip it. In the end you’ll only lose the couple of minutes it takes to send it.

Woodstock
Posts: 7356
Joined: Sun Jul 24, 2011 11:21 pm

Re: The Lion King UHD - Fails to decrypt

Post by Woodstock » Sat Dec 08, 2018 12:01 pm

If you have the space, you CAN do an encrypted backup of the movie, then periodically open it with MakeMKV to see when the key shows up. MakeMKV saves the necessary data to do the decryption as part of an encrypted backup, and it's MUCH faster to rip from hard drive than optical disk!
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

Post Reply