Fatal error occurred, program will now exit.

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bobd1234
Posts: 1
Joined: Mon Jan 21, 2019 7:14 pm

Fatal error occurred, program will now exit.

Post by bobd1234 » Mon Jan 21, 2019 7:22 pm

When using the UHD disc Hell Fest I receive a popup dialog containing the text "Fatal error occurred, program will now exit." during the step "Processing BD+ code" while parsing the file /BDMV/PLAYLIST/00003.mpls.

Has anyone else encountered this problem? Is there a workaround?

I'm using MakeMKV 1.14.2 on Linux.

Thanks,
Bob

smartieyoung
Posts: 122
Joined: Sun Dec 24, 2017 11:09 am
Location: kentucky

Re: Fatal error occurred, program will now exit.

Post by smartieyoung » Mon Jan 28, 2019 5:06 pm

im having problems too,ive tried two different uhd disks and i get the same message the volume key is unknown file cannot be decrypted.i also get the debug error and it looks like the software hangs.not really sure what to say i know mike is working on it and i commend him for that,keeping software like this up and running must be pretty hard and time consuming,i will keep trying on my end to see if there is anything i missed. :wink:

MonaD
Posts: 1
Joined: Wed May 22, 2019 4:30 pm

Re: Fatal error occurred, program will now exit.

Post by MonaD » Wed May 22, 2019 5:02 pm

I had the same issue with the BD+ disc of Venom (2018). MakeMKV opens the disk, runs fine until it starts going through .mpls files, hangs for a bit, then the "Fatal error occurred, program will now exit" error pops up. The debug log shows nothing interesting, but dmesg shows that makemkvcon segfaults.

My system: Linux MInt 18.3, MakeMKV 1.14.3, java-8-openjdk-amd64

Apparently, it's Java crashing while parsing the playlist(s). I downloaded a newer JRE, pointed MakeMKV to the java runtime, and the disc ripped normally.

https://www.oracle.com/technetwork/java ... index.html

If you look a bit down the page, there is a link for the Oracle OpenJDK. I downloaded openjdk-12.0.1 (https://jdk.java.net/12/), extracted the .tar.gz file, and pointed MakeMKV to the downloaded JRE via View->Preferences->Protection->Custom Java executable location. The executable is (directory the file was extracted to)/jdk-12.01/bin/java".

sablesg
Posts: 1
Joined: Sun Jun 30, 2019 10:35 am

Re: Fatal error occurred, program will now exit.

Post by sablesg » Sun Jun 30, 2019 10:42 am

I'm having this same issue with The Matrix (1999).

My System: Windows 10, MakeMKV 1.14.4.

I've tried downloading the latest JRE as per the previous post, but the program is still crashing after it goes through the .mpls files.

Anyone else having the same issues?

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