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Can't rip Anna UHD: "Fatal program error occurred"

Posted: Tue Sep 24, 2019 7:51 pm
by KENSAI
I'm trying to rip a Redbox copy of Anna in UHD, using a Libre-flashed drive that has been working great for over a month with all 4K discs, but this disc is basically crashing MakeMKV. Here's a screenshot of what I'm seeing (I had to make the URL below "code" so the forum software wouldn't truncate it):

Code: Select all

https://drive.google.com/open?id=1HJQiR4_Fve-udNoN0Uz5ISBDFKE9zfu_
I haven't seen this particular problem before - is there anything I should try?

UPDATE: I tried the same drive and disc connected to my laptop, and it didn't crash, instead giving me an error about the volume key not being available.

MakeMKV v1.14.5 darwin(x64-release) started
Optical drive "BD-RE HL-DT-ST BD-RE BU40N 1.03d" opened in OS access mode.
Using direct disc access mode
Using LibreDrive mode (v05 id=866A98CB9C4E)
Saved AACS dump file as /Users/jasondunn/Library/MakeMKV/MKB20_v68_Anna_6AD4.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc

Re: Can't rip Anna UHD: "Fatal program error occurred"

Posted: Tue Sep 24, 2019 10:13 pm
by hedbert
Greetings-
I am experiencing the same error, Failed to Open.

Using direct disc access mode
LibreDrive firmware support is not yet available for this drive (id=FFC6EF9102F9)
Saved AACS dump file as /Users/ednelson/Library/MakeMKV/MKB20_v68_Anna_6AD4.tgz
LibreDrive compatible drive is required to open this disc - video can't be decrypted.
DEBUG: Code 0 at ~z^$s'IWv3oS0Ilo:29396092
DEBUG: Code 0 at ~z^$s'IWv3oS0Ilo:29395172
Failed to open disc

Re: Can't rip Anna UHD: "Fatal program error occurred"

Posted: Tue Sep 24, 2019 10:16 pm
by hedbert
Greetings-
I have submitted my DUMP file.

Re: Can't rip Anna UHD: "Fatal program error occurred"

Posted: Tue Sep 24, 2019 11:10 pm
by avenger09123
Here is the file created by Anna on the 4k UHD disc for decryption if you don't have it yet so it can be worked by the bossman here.

Drive admittedly spun up so loud I thought it was going bad, it did it about 5 times before it finished the can't be read portion and created the tgz for us to send.

Re: Can't rip Anna UHD: "Fatal program error occurred"

Posted: Wed Sep 25, 2019 6:14 pm
by hedbert
Greetings
Has anyone had luck with this title yet?

Re: Can't rip Anna UHD: "Fatal program error occurred"

Posted: Tue Oct 01, 2019 3:54 am
by jonghotti
Anyone know if the key has been made for this bad boy?

Re: Can't rip Anna UHD: "Fatal program error occurred"

Posted: Tue Oct 01, 2019 2:33 pm
by hedbert
Greetings
I have not seen anything yet. :(

Re: Can't rip Anna UHD: "Fatal program error occurred"

Posted: Tue Oct 01, 2019 9:05 pm
by audioguy
I can't get it to work either. I have two other drives and will try them.

Re: Can't rip Anna UHD: "Fatal program error occurred"

Posted: Tue Oct 01, 2019 9:09 pm
by jonghotti
So this disc is causing a crash on Windows 10 yet rips fine on macOS High Sierra I think I'm at. Sending a log in would probably help.

Re: Can't rip Anna UHD: "Fatal program error occurred"

Posted: Wed Oct 02, 2019 6:25 am
by oddeyeball
At the moment I'm able to rip my best buy 4K UHD Anna.

Re: Can't rip Anna UHD: "Fatal program error occurred"

Posted: Wed Oct 02, 2019 12:38 pm
by audioguy
I originally purchased 3 drives (all different) to begin my ripping process as I had many hundreds to rip. But, as it turns out, that was a wise decision for another reason. More than I would have thought, when a movie won't rip via one drive, I try another, and 99.9% of the time, that fixes whatever was wrong. I am in the process of ripping Anna now on a drive other than the first one I tried it on and it seems to be working just fine!! (Using Mac OS)

Re: Can't rip Anna UHD: "Fatal program error occurred"

Posted: Thu Oct 03, 2019 6:10 pm
by spl147
KENSAI wrote:I'm trying to rip a Redbox copy of Anna in UHD, using a Libre-flashed drive that has been working great for over a month with all 4K discs, but this disc is basically crashing MakeMKV. Here's a screenshot of what I'm seeing (I had to make the URL below "code" so the forum software wouldn't truncate it):

Code: Select all

https://drive.google.com/open?id=1HJQiR4_Fve-udNoN0Uz5ISBDFKE9zfu_
I haven't seen this particular problem before - is there anything I should try?

UPDATE: I tried the same drive and disc connected to my laptop, and it didn't crash, instead giving me an error about the volume key not being available.

MakeMKV v1.14.5 darwin(x64-release) started
Optical drive "BD-RE HL-DT-ST BD-RE BU40N 1.03d" opened in OS access mode.
Using direct disc access mode
Using LibreDrive mode (v05 id=866A98CB9C4E)
Saved AACS dump file as /Users/jasondunn/Library/MakeMKV/MKB20_v68_Anna_6AD4.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc
My first reaction is STOP ripping rental discs! Buy them and make backups of your OWN discs

Re: Can't rip Anna UHD: "Fatal program error occurred"

Posted: Sat Nov 02, 2019 10:25 pm
by KENSAI
Hey spl147: for the record, I rip the rental, watch it once, then delete the file. I'm not a content pirate, I'm simply time-shifting the viewing window. :mrgreen:

Re: Can't rip Anna UHD: "Fatal program error occurred"

Posted: Sun Nov 03, 2019 12:16 pm
by spl147
KENSAI wrote:Hey spl147: for the record, I rip the rental, watch it once, then delete the file. I'm not a content pirate, I'm simply time-shifting the viewing window. :mrgreen:
I call BS, and that is a stupid waste of time!

Re: Can't rip Anna UHD:

Posted: Mon Nov 04, 2019 11:29 pm
by KENSAI
spl147 wrote:
Sun Nov 03, 2019 12:16 pm
I call BS, and that is a stupid waste of time!
Thank you for your eloquent thoughts on the matter. :lol: