MEG UHD - Failed to open disc

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BLUTigerOB
Posts: 7
Joined: Tue Jan 14, 2020 9:49 pm

MEG UHD - Failed to open disc

Post by BLUTigerOB » Tue Jan 14, 2020 10:01 pm

Hallo guys,

I cannot rip or open the MEG UHD. The following error is displayed. Can someone help me.

Saved AACS dump file as C: ... \MKB20_v66_The_Meg_2CEB.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open dość

Thanks for your help!

Woodstock
Posts: 7157
Joined: Sun Jul 24, 2011 11:21 pm

Re: MEG UHD - Failed to open disc

Post by Woodstock » Wed Jan 15, 2020 12:15 am

Have you sent the dump file to svq@makemkv.com yet?
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

BLUTigerOB
Posts: 7
Joined: Tue Jan 14, 2020 9:49 pm

Re: MEG UHD - Failed to open disc

Post by BLUTigerOB » Wed Jan 15, 2020 4:58 pm

Woodstock wrote:
Wed Jan 15, 2020 12:15 am
Have you sent the dump file to svq@makemkv.com yet?
Yes I sent it at the same time yesterday. How long will it take?

Woodstock
Posts: 7157
Joined: Sun Jul 24, 2011 11:21 pm

Re: MEG UHD - Failed to open disc

Post by Woodstock » Wed Jan 15, 2020 6:19 pm

People have usually reported being able to rip disks within a day or so of submitting the dump file via email.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

BLUTigerOB
Posts: 7
Joined: Tue Jan 14, 2020 9:49 pm

Re: MEG UHD - Failed to open disc

Post by BLUTigerOB » Wed Jan 15, 2020 9:46 pm

Woodstock wrote:
Wed Jan 15, 2020 6:19 pm
People have usually reported being able to rip disks within a day or so of submitting the dump file via email.
I hope so. Thx for your support.

BLUTigerOB
Posts: 7
Joined: Tue Jan 14, 2020 9:49 pm

Re: MEG UHD - Failed to open disc

Post by BLUTigerOB » Thu Jan 16, 2020 8:12 pm

Did I have any other options if I don't get a reply to my email?

st4evr
Posts: 633
Joined: Tue Mar 06, 2018 11:38 pm

Re: MEG UHD - Failed to open disc

Post by st4evr » Thu Jan 16, 2020 8:29 pm

BLUTigerOB wrote:
Thu Jan 16, 2020 8:12 pm
Did I have any other options if I don't get a reply to my email?
No one ever gets a response when submitting the required dumps for key support. We all just have to wait for them to be added to the database.

BLUTigerOB
Posts: 7
Joined: Tue Jan 14, 2020 9:49 pm

Re: MEG UHD - Failed to open disc

Post by BLUTigerOB » Thu Jan 16, 2020 9:12 pm

st4evr wrote:
Thu Jan 16, 2020 8:29 pm
BLUTigerOB wrote:
Thu Jan 16, 2020 8:12 pm
Did I have any other options if I don't get a reply to my email?
No one ever gets a response when submitting the required dumps for key support. We all just have to wait for them to be added to the database.
Thanks for this information.

BLUTigerOB
Posts: 7
Joined: Tue Jan 14, 2020 9:49 pm

Re: MEG UHD - Failed to open disc

Post by BLUTigerOB » Fri Jan 17, 2020 9:02 pm

st4evr wrote:
Thu Jan 16, 2020 8:29 pm
BLUTigerOB wrote:
Thu Jan 16, 2020 8:12 pm
Did I have any other options if I don't get a reply to my email?
No one ever gets a response when submitting the required dumps for key support. We all just have to wait for them to be added to the database.
How can I update the database?

d00zah
Posts: 638
Joined: Mon Jun 06, 2016 8:23 pm

Re: MEG UHD - Failed to open disc

Post by d00zah » Fri Jan 17, 2020 9:41 pm

BLUTigerOB wrote:
Fri Jan 17, 2020 9:02 pm
How can I update the database?
It's automatic. Assuming you have "Allow contacting web server for updates" checked on the General preferences tab, a check for SDF/HK updates is performed on MakeMKV startup & updates are reported in the status pane.

BLUTigerOB
Posts: 7
Joined: Tue Jan 14, 2020 9:49 pm

Re: MEG UHD - Failed to open disc

Post by BLUTigerOB » Fri Jan 17, 2020 10:19 pm

d00zah wrote:
Fri Jan 17, 2020 9:41 pm
BLUTigerOB wrote:
Fri Jan 17, 2020 9:02 pm
How can I update the database?
It's automatic. Assuming you have "Allow contacting web server for updates" checked on the General preferences tab, a check for SDF/HK updates is performed on MakeMKV startup & updates are reported in the status pane.
Okay thanks. The settings are correct but it still doesn't work. Then just waiting helps.

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