Halloween 3 & 4 UHD

[erich_7719]

I would like to start with, I enjoy MakeMKV and think it is very intuitive with how it works.

My current issue is I have the first 10 Halloween movies, they are all "collectors edition". With Halloween 3 and 4, I get the error "failed to open disk". This error happens while MakeMKV is verifying the .tbl files. When attempting to create a back up, I get the error "Backup failed." and the parsing file shows "/AACS/ContentHash002.tbl". the log shows

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The volume key is unknown for this disc - video can't be decrypted
DEBUG: Code 0 at *>y@ce*3@Z%S'=:>:213132721
DEBUG: Code 0 at @YI7z$*p]MM^0)W:c?q:121273319
DEBUG: Code 0 at DWAOuPA.R{tp?h~qZO</:121265338
Backup failed

but no dump is being created, or I am not seeing it.

My drive information is:

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Drive Information
OS device name: \Device\CdRom0
Current profile: BD-ROM
Manufacturer: HL-DT-ST
Product: BD-RE WH16NS60
Revision: 1.02
Serial number: KL*********
Firmware date: 2118-10-29 19:36
Bus encryption flags: 17
Highest AACS version: 81

LibreDrive Information
Status: Enabled
Drive platform: MT1959
Firmware type: Patched (microcode access re-enabled)
Firmware version: 1.02
DVD all regions: Yes
BD raw data read: Yes
BD raw metadata read: Yes
Unrestricted read speed: Yes

Individual disks

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Disc Information
Label: HALLOWEEN III
Timestamp: 2021-08-13 18:51:04
Protection: AACS2.0/C v76
Data capacity: 74.25 Gb
Disc type: BD-ROM UHD
Number of layers: 3
Bus encryption flags: 80

Disc Information
Label: HALLOWEEN 4
Timestamp: 2021-08-12 19:39:53
Protection: AACS2.0/C v76
Data capacity: 68.83 Gb
Disc type: BD-ROM UHD
Number of layers: 3
Bus encryption flags: 80

Could I ask for some help, either, finding or creating the dump, so I can submit it for review?

I would like to thank you in advance for any assistance you may give.

Eric

[dcoke22]

I'm pretty sure the dumps end up in your MakeMKV data directory. That location is specified in MakeMKV's preferences on the General tab.

[erich_7719]

Thank you for your response. I have found the dumps and have submitted them.

Thank you again.