www.makemkv.com

The following won't open.

Blood on Satan's Claw
Witchfinder General.

Log attached.

No logs seen.

What error messages are you receiving? "Won't open" is very ambiguous without the logs. You do not have to "attach" them, just post them in the message.

The error message on both discs says " The volume key is unknown for this disc - video can't be decrypted
Failed to open disc".

I've attached both .tgz files this time, thanks.

OK, that general error message says that MakeMKV hasn't got the database with the decryption key for those disks. Assuming you are getting updates (that would be listed in the log), you should submit the .TGZ files that were generated to svq@makemkv.com, so that they can be created/added to the database.

There won't be an acknowledgement that it has happened; the rip will just "work" once the keys are in place. That can take a day or two.

Thank you very much.

I checked again this morning and still no joy with these two titles. Are they proving to be problematic?

Are you still seeing the error message about not being able to download the key file? It is possible that they key has been generated, but your system is "protecting" you from it.

The error message says "The volume key is unknown for this disc - video can't be decrypted - failed to open disc".

When you say that my system is protecting me from it, what does that mean?

You haven't posted a log yet, but I'm guessing it says something like:

Automatic HK downloading is disabled or failed.

somewhere along the log. That says it cannot download keys, which will prevent you from accessing anything your system doesn't have they key for yet.

Are you seeing that message?

How do I find the log?

Found it.

Debug log started at Sat Mar 23 15:53:36 2024 , written by MakeMKV v1.17.6 win(x64-release)
001005:0000 MakeMKV v1.17.6 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as file://C:\Users\david/MakeMKV_log.txt
Using 262272KB for read cache.
Network access is ENABLED, CURL version 7.72.0/Schannel/1.41.0 (x86_64-pc-win32) , proxy server not set.
WinCdArb=v1.2.0_tiny win(x64-release)
DEBUG: Code 3 at (Fjq;j%;wku%(|]PM?.".JoL:29395310
SDF v098: HL-DT-ST_BD-RE__WH16NS40_1.02_211703101650_KLPN52D1529
DEBUG: Code 3 at (Fjq;j%;wku%(|]PM?.".JoL:29395310
SDF v098: HL-DT-ST_BD-RE__WH16NS40_1.02_211703101650_KLPN52D1529
001011:0000 Using LibreDrive mode (v06.3 id=62194E19F4EC)
003007:0000 Using direct disc access mode
005085:0000 Loaded content hash table, will verify integrity of M2TS files.
DEBUG: Code 2147483648 at WKYQi`r2nRn]/W8S:121265499
003332:0000 Saved AACS dump file as file://C:\Users\david/.MakeMKV/MKB20_v77_Blood_on_Satans_Claw_UHD_D604.tgz
003303:0000 The volume key is unknown for this disc - video can't be decrypted
001003:0020 DEBUG: Code 0 at g1G,9/u[_c:!rg}]:213132721
001003:0020 DEBUG: Code 0 at g1G,9/u[_c:!rg}]:213131341
005010:0000 Failed to open disc
Application exited at Sat Mar 23 15:54:50 2024

And here's the second log.

Debug log started at Sat Mar 23 15:56:22 2024 , written by MakeMKV v1.17.6 win(x64-release)
001005:0000 MakeMKV v1.17.6 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as file://C:\Users\david/MakeMKV_log.txt
Using 262272KB for read cache.
Network access is ENABLED, CURL version 7.72.0/Schannel/1.41.0 (x86_64-pc-win32) , proxy server not set.
WinCdArb=v1.2.0_tiny win(x64-release)
DEBUG: Code 3 at (Fjq;j%;wku%(|]PM?.".JoL:29395310
SDF v098: HL-DT-ST_BD-RE__WH16NS40_1.02_211703101650_KLPN52D1529
DEBUG: Code 3 at (Fjq;j%;wku%(|]PM?.".JoL:29395310
SDF v098: HL-DT-ST_BD-RE__WH16NS40_1.02_211703101650_KLPN52D1529
001011:0000 Using LibreDrive mode (v06.3 id=62194E19F4EC)
003007:0000 Using direct disc access mode
005085:0000 Loaded content hash table, will verify integrity of M2TS files.
DEBUG: Code 2147483648 at WKYQi`r2nRn]/W8S:121265499
003332:0000 Saved AACS dump file as file://C:\Users\david/.MakeMKV/MKB20_v77_Witchfinder_General_UHD_49E8.tgz
003303:0000 The volume key is unknown for this disc - video can't be decrypted
001003:0020 DEBUG: Code 0 at g1G,9/u[_c:!rg}]:213132721
001003:0020 DEBUG: Code 0 at g1G,9/u[_c:!rg}]:213131341
005010:0000 Failed to open disc
Application exited at Sat Mar 23 15:57:29 2024

You should submit the two files mentioned to be processed.

MKB20_v77_Witchfinder_General_UHD_49E8.tgz
MKB20_v77_Blood_on_Satans_Claw_UHD_D604.tgz

The email address is the fastest. Then, assuming nothing is blocking access to the key server (nothing was mentioned in your logs), you should be able to process the disks when the keys are created.

If you have the disk space, you can rip the disks without decryption and decrypt them later, but I haven't bothered.

Woodstock wrote: ↑

Sat Mar 23, 2024 6:47 pm

You should submit the two files mentioned to be processed.

MKB20_v77_Witchfinder_General_UHD_49E8.tgz
MKB20_v77_Blood_on_Satans_Claw_UHD_D604.tgz

The email address is the fastest. Then, assuming nothing is blocking access to the key server (nothing was mentioned in your logs), you should be able to process the disks when the keys are created.

If you have the disk space, you can rip the disks without decryption and decrypt them later, but I haven't bothered.

I've emailed you the .tgz files. Hope this helps.

After inserting any of the discs, I now get this -

MakeMKV v1.17.6 win(x64-release) started
Debug logging enabled, log will be saved as C:\Users\david/MakeMKV_log.txt
Downloading latest SDF to C:\Users\david/.MakeMKV ...
DEBUG: Code 4279353343 at 3`QAU{aoohl+yr@:121262877
Automatic SDF downloading is disabled or failed.
DEBUG: Code 152 at WKYQi`r2nRn]/W8S:213144911
Using LibreDrive mode (v06.3 id=62194E19F4EC)
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
Downloading latest HK to C:\Users\david/.MakeMKV ...
Automatic HK downloading is disabled or failed.
Saved AACS dump file as C:\Users\david/.MakeMKV/MKB20_v77_Witchfinder_General_UHD_49E8.tgz
The volume key is unknown for this disc - video can't be decrypted
DEBUG: Code 0 at g1G,9/u[_c:!rg}]:213132721
DEBUG: Code 0 at g1G,9/u[_c:!rg}]:213131341
Failed to open disc

"Automatic HK downloading is disabled or failed." usually means something is blocking you from getting the update file. This is more and more common as anti-piracy people start blocking hosts.

Have you read hkdata.crabdance.com or hkdata.fairuse.org not found yet?