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How Long Does It Take To Receive License Key After Purchase

Posted: Sun Jun 04, 2023 7:27 am
by OneDay
Hi

Just purchased a license key on June 3, 2023 via PayPal, but have yet to receive it.
I sent a email to support@makemkv.com but yet to receive a reply. Hope to get a reply as I have a bunch of Blu rays that need backup.

Thanks

Re: How Long Does It Take To Receive License Key After Purchase

Posted: Sun Jun 04, 2023 1:50 pm
by Woodstock
Usually the key is in your email after purchase. Have you checked spam folders?

Re: How Long Does It Take To Receive License Key After Purchase

Posted: Sun Jun 04, 2023 6:16 pm
by OneDay
Hi Woodstock

Checked my spam folder and nothing there. I called PayPro and they said they will contact the seller for a license key. No word yet.

Thanks

Re: How Long Does It Take To Receive License Key After Purchase

Posted: Sun Jun 04, 2023 7:31 pm
by jxxxm
Same here. Purchased yesterday and never received my key. I also emailed and haven’t received a response (not complaining, it is the weekend…just adding that I had the same problem in case it’s a systemic issue).

Re: How Long Does It Take To Receive License Key After Purchase

Posted: Sun Jun 04, 2023 8:52 pm
by eman23
Looks like you have to contact them directly, at least that's what I see in one of the emails I got from the store
For MakeMKV license key please contact vendor directly at support@makemkv.com
Kinda wonky but guess that's how the author wishes to issue keys.

Re: How Long Does It Take To Receive License Key After Purchase

Posted: Sun Jun 04, 2023 9:26 pm
by OneDay
eman23 wrote:
Sun Jun 04, 2023 8:52 pm
Looks like you have to contact them directly, at least that's what I see in one of the emails I got from the store
For MakeMKV license key please contact vendor directly at support@makemkv.com
Kinda wonky but guess that's how the author wishes to issue keys.
HI eman23

Did that first. No response. That why I contacted PayPro.

Thanks

Re: How Long Does It Take To Receive License Key After Purchase

Posted: Mon Jun 05, 2023 11:04 am
by Nocerame
Hi guys,

Same here, bought a license this morning so I could rip a stack of Blu-Rays purchased over the weekend. Didn't get the key in my order confirmation email and nothing yet from the support email address. :(

Re: How Long Does It Take To Receive License Key After Purchase

Posted: Mon Jun 05, 2023 12:54 pm
by Hankcastle
Ooops,

I'm new to the forum, so hi all.

Just purchased a key and have the exact same problem: nothing's happening.
( I've sent an email to MKV support )

Re: How Long Does It Take To Receive License Key After Purchase

Posted: Mon Jun 05, 2023 1:30 pm
by Lobo204
Add me to the list.
I've just purchased it but again no key in any of the emails and I've sent an email to the support page.
I am eagerly awaiting my key.

Re: How Long Does It Take To Receive License Key After Purchase

Posted: Mon Jun 05, 2023 5:12 pm
by REDR58
Same issue for me. Bought a license Sunday evening June 4th 2023 and no key so far. Sent a note to the support email address.

Re: How Long Does It Take To Receive License Key After Purchase

Posted: Mon Jun 05, 2023 9:15 pm
by OneDay
Just wanted to update this post
Just received my license Key
GL to everyone

Re: How Long Does It Take To Receive License Key After Purchase

Posted: Mon Jun 05, 2023 10:24 pm
by REDR58
OneDay wrote:
Mon Jun 05, 2023 9:15 pm
Just wanted to update this post
Just received my license Key
GL to everyone
Same here too, got it in an email with "Activate your MakeMKV now" as the subject.

Re: How Long Does It Take To Receive License Key After Purchase

Posted: Mon Jun 05, 2023 10:35 pm
by mike admin

Re: How Long Does It Take To Receive License Key After Purchase

Posted: Tue Jun 06, 2023 9:20 am
by OneDay
HI Mike admin

Thanks for the update. I've been using makemkv beta for many years. I just wanted to buy a license key to say thanks.

Thanks again

Re: How Long Does It Take To Receive License Key After Purchase

Posted: Fri Jan 19, 2024 1:06 pm
by srblanck
Hmm, I did not get an email either. Sounds like paypro are the ones to contact.