FATAL ERROR on open with Mac OS 10.13b1 High Sierra Beta 1

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seven3five
Posts: 2
Joined: Wed Jun 07, 2017 10:41 pm

FATAL ERROR on open with Mac OS 10.13b1 High Sierra Beta 1

Post by seven3five » Wed Jun 07, 2017 10:45 pm

As soon as I open MakeMKV it shows my optical drive(s) opened in OS access mode then I get a popup that says "Fatal error occurred, program will now exit." I'm going to assume this is just due to some code change/glitch in the beta. Is anyone else experiencing this? Is there anyway to assure that the OS is truly the issue?

CbsSolo
Posts: 2
Joined: Sat Jun 10, 2017 1:11 pm

Re: FATAL ERROR on open with Mac OS 10.13b1 High Sierra Beta

Post by CbsSolo » Sat Jun 10, 2017 1:12 pm

I am also having this issue on Mac OS 10.13b1 High Sierra Beta 1. A fix would be greatly appreciated.

CbsSolo
Posts: 2
Joined: Sat Jun 10, 2017 1:11 pm

Re: FATAL ERROR on open with Mac OS 10.13b1 High Sierra Beta

Post by CbsSolo » Sat Jun 10, 2017 2:49 pm

I have tried previous versions of MakeMKV to no avail. I get the same error message on all of the previous MakeMKV builds.

Woodstock
Posts: 5451
Joined: Sun Jul 24, 2011 11:21 pm

Re: FATAL ERROR on open with Mac OS 10.13b1 High Sierra Beta

Post by Woodstock » Sat Jun 10, 2017 2:52 pm

As with any early beta software, there can be incompatibilities. And, at this point, there is no way to tell if the problem is with High Sierra or MakeMKV.

Given that MakeMKV works with Sierra, though, I'd suspect a change in High Sierra. In addition to submitting a report here (and I suggest emailing any logs you have of the crash to support@makemkv.com so that Mike can see them), you need to submit the report to Apple, as well.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

seven3five
Posts: 2
Joined: Wed Jun 07, 2017 10:41 pm

Re: FATAL ERROR on open with Mac OS 10.13b1 High Sierra Beta

Post by seven3five » Sun Jun 11, 2017 2:14 am

Woodstock wrote:As with any early beta software, there can be incompatibilities. And, at this point, there is no way to tell if the problem is with High Sierra or MakeMKV.

Given that MakeMKV works with Sierra, though, I'd suspect a change in High Sierra. In addition to submitting a report here (and I suggest emailing any logs you have of the crash to support@makemkv.com so that Mike can see them), you need to submit the report to Apple, as well.
Sorry to ask such a noob question but where does one find the logs?

Woodstock
Posts: 5451
Joined: Sun Jul 24, 2011 11:21 pm

Re: FATAL ERROR on open with Mac OS 10.13b1 High Sierra Beta

Post by Woodstock » Sun Jun 11, 2017 2:36 am

Searching Google for "locating sierra crash log" finds a lot of hits, which should work for you.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

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