Error message

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audioguy
Posts: 17
Joined: Thu Feb 15, 2018 9:28 pm

Error message

Post by audioguy » Tue Mar 20, 2018 7:59 pm

I have now tried to rip "Live Die Repeat"multiple times on two separate Macs and with two different kinds of (self powered) drives and all get the same failure. This is the message I get when clicking on the URL (see attached):

"The IPC error happens when operating system (Mac OS X) suddenly "looses" the Blu-ray drive. Most of the time this happens with external USB drives and is caused by inadequate USB power. Please try using a powered USB enclosure (or powered USB hub) and short USB cables."

I have ripped over 300 movies on these powered drives and only this one has given me this error. It DOES look like there may be some kind of unremovable mark or imperfection on the surface, although very tiny!

And what is the appropriate way to extract this error file and submit it for review?
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Woodstock
Posts: 5354
Joined: Sun Jul 24, 2011 11:21 pm

Re: Error message

Post by Woodstock » Tue Mar 20, 2018 8:58 pm

If you have debug logging turned on (link in my signature tells you how), every time you start MakeMKV it tells you where it is saving the log.

As for the specific error messages, there are some drives that will stop listening to the operating system when they are retrying a failed read, so there will generate time-out errors. It should NOT be giving you IPC or device-not-configured errors, though, unless MacOS has disconnected.

Internal drives should not "run out of power" like USB-powered drives can. Power-related problems usually manifest when the file being ripped is long enough for the drive to speed up. Unfortunately, MakeMKV does not have a "speed limiter" option.

One thing to try as a test is to have the output written to a "slow" destination, such as a ExFAT-formatted USB flash drive. These devices usually cannot write data faster than about 4x read speed, so they'll keep the drive speed in check. If the rip succeeds to the USB flash drive, then the issue is most likely power related.

If it still fails with the speed limitation... the drive is probably fighting to read part of the disk.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

alexcoluzzi32

Re: Error message

Post by alexcoluzzi32 » Tue Apr 24, 2018 3:10 pm

I opened up an external sata > usb3 hard drive enclosure and sat an ASUS drive on it so I could use the connections but the power supply brick I thought went with this enclosure is not giving it enough power so my drive will randomly disappear with that IPC error.

jonghotti
Posts: 183
Joined: Tue May 01, 2018 7:04 pm
Location: Earth

Re: Error message

Post by jonghotti » Mon Jul 30, 2018 7:20 am

So Woodstock I've been working the entire weekend with a new friend trying to track this down. First we suspected the drive, I send him another drive, then i'm thinking dirty disc, he goes and buys a few brand new discs, intermittent errors of various types then the IPC starts.

Your response to the OP is multi tiered. Is this speed, is this read errors, is this power? The only thing static here is the enclosure, the Mac, and the software. Only thing we can try now is AnyDVD for a rip.

I can't ask this guy to go buy two of everything to debug this. I can check with OWC about reports of this behavior. I can go straight to engineering at Apple. ASUS as well. This is the 3rd different person I've helped out who's come up against this in as many months. If this problem is so widespread perhaps it's time to start insisting these drives be used SATA powered only, with Windows. No macOS, no external enclosures.

you tell me what to escalate with who please. Apple would be the easiest. I'll call one of em right now.

" It should NOT be giving you IPC or device-not-configured errors, though, unless MacOS has disconnected."

So it is makemkv, the theory is MacoS has disconnected, would you flesh this out for me a little more so I don't too much like an idiot when I hit these guys up please :)

What should macOS be doing to cover it's ass in this state? What will makemkv do to help with this as well?

You know ASUS isn't going to do shit this is obsolete firmware.

thank you in advance for your reply.

audioguy
Posts: 17
Joined: Thu Feb 15, 2018 9:28 pm

Re: Error message

Post by audioguy » Mon Jul 30, 2018 11:10 am

It must have been the disc. I finally gave in a bought another used copy and it worked !!

jonghotti
Posts: 183
Joined: Tue May 01, 2018 7:04 pm
Location: Earth

Re: Error message

Post by jonghotti » Mon Jul 30, 2018 5:10 pm

audioguy wrote:It must have been the disc. I finally gave in a bought another used copy and it worked !!
So the drive was busy doing multiple reads of a dirty spot on the disc and forgot
to send keep alives to the host, which in turn marked it as no longer connected, causing the rip to fail.

Is that a somewhat accurate summary?

Woodstock
Posts: 5354
Joined: Sun Jul 24, 2011 11:21 pm

Re: Error message

Post by Woodstock » Mon Jul 30, 2018 10:02 pm

Pretty much - the drive goes into "don't bother me, kid, I'm working here" mode, and the operating system throws a tantrum (error).

Unfortunately, with the acquisition of a newer LG drive for UHD work, I'm starting to see these errors myself. The new drive seems to be so anxious to get the data that it forgets to talk to the operating system. I had thought they were limited to power problems on USB, but the drive firmware can cause it, too.

(and no, I haven't reflashed from the factory)
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

Lovely Rita
Posts: 223
Joined: Wed Apr 17, 2013 10:29 pm

Re: Error message

Post by Lovely Rita » Mon Jul 30, 2018 10:52 pm

Woodstock wrote: (and no, I haven't reflashed from the factory)
Touche’ :wink:
Registered User :wink:
Buy MakeMKV

jonghotti
Posts: 183
Joined: Tue May 01, 2018 7:04 pm
Location: Earth

Re: Error message

Post by jonghotti » Tue Jul 31, 2018 3:04 am

Woodstock wrote:Pretty much - the drive goes into "don't bother me, kid, I'm working here" mode, and the operating system throws a tantrum (error).

Unfortunately, with the acquisition of a newer LG drive for UHD work, I'm starting to see these errors myself. The new drive seems to be so anxious to get the data that it forgets to talk to the operating system. I had thought they were limited to power problems on USB, but the drive firmware can cause it, too.

(and no, I haven't reflashed from the factory)
So the fix here is for MakeMKV to get involved in making sure the drive checks in with the OS or?

jonghotti
Posts: 183
Joined: Tue May 01, 2018 7:04 pm
Location: Earth

Re: Error message

Post by jonghotti » Tue Jul 31, 2018 9:10 am

Lovely Rita wrote:
Woodstock wrote: (and no, I haven't reflashed from the factory)
Touche’ :wink:
Abolutely hysterical. Not.

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