Pumpkinhead 4 fails to open

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farslayer9
Posts: 3
Joined: Sun Mar 22, 2015 6:10 pm

Pumpkinhead 4 fails to open

Post by farslayer9 » Sat Sep 16, 2017 6:09 pm

When trying to open either an ISO or the disc, MKV fails to open. ANyone experience this who might have a solution?

Woodstock
Posts: 5441
Joined: Sun Jul 24, 2011 11:21 pm

Re: Pumpkinhead 4 fails to open

Post by Woodstock » Sat Sep 16, 2017 7:41 pm

"My car doesn't work. Any ideas?"

Without more information, that's what your request is.

What error messages are you getting? The FAQ in my signature is a good place to start for help, with turning on debug logging.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

farslayer9
Posts: 3
Joined: Sun Mar 22, 2015 6:10 pm

Re: Pumpkinhead 4 fails to open

Post by farslayer9 » Sat Sep 16, 2017 7:51 pm

Here's the log file contents:

Debug log started at Sat Sep 16 19:46:02 2017 , written by MakeMKV v1.10.7 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.10.7 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\Administrator/MakeMKV_log.txt
003007:0000 Using direct disc access mode
003002:0000 Calculated BUP offset for VTS #0 does not match one in IFO header.
003002:0000 Calculated BUP offset for VTS #3 does not match one in IFO header.
005010:0000 Failed to open disc
Application exited at Sat Sep 16 19:46:38 2017

Woodstock
Posts: 5441
Joined: Sun Jul 24, 2011 11:21 pm

Re: Pumpkinhead 4 fails to open

Post by Woodstock » Sat Sep 16, 2017 11:06 pm

Those errors are consistent with problems reading the directory of the disk. Have you cleaned it?
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

farslayer9
Posts: 3
Joined: Sun Mar 22, 2015 6:10 pm

Re: Pumpkinhead 4 fails to open

Post by farslayer9 » Sun Nov 19, 2017 1:51 pm

I'm actually reading a data file, it's an ISO that I made of my disc so that I could play it from my server, I'm now wanting to convert the main movie into an MKv.

Woodstock
Posts: 5441
Joined: Sun Jul 24, 2011 11:21 pm

Re: Pumpkinhead 4 fails to open

Post by Woodstock » Sun Nov 19, 2017 4:23 pm

My suggestion is to follow the FAQ link in my signature, and send the information you can to support@makemkv.com for Mike to look at it. For the log portion, try opening the disk directly AND the ISO in the same log, so Mike has more information.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

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