"Straight Outta Compton" fails to open

Please post here for issues related to DVD discs
Post Reply
sheepfarmer
Posts: 5
Joined: Thu Sep 29, 2016 12:38 am

"Straight Outta Compton" fails to open

Post by sheepfarmer » Thu Sep 29, 2016 12:52 am

MakeMKV v1.10.2 darwin(x86-release) started
Optical drive "DVD+R-DL OPTIARC DVD RW AD-5670S 2AHHd" opened in OS access mode.
Optical drive "BD-RE MATSHITA BD-MLT UJ240AS 1.40d" opened in OS access mode.
Using direct disc access mode
Using Java runtime from /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java

I get this far and then the only thing further that happens is that the Elapsed and Remaining Time counters continue to advance.

Woodstock
Posts: 5616
Joined: Sun Jul 24, 2011 11:21 pm

Re: "Straight Outta Compton" fails to open

Post by Woodstock » Thu Sep 29, 2016 2:11 am

If you have debug logging turned on, what shows up in the log?
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

sheepfarmer
Posts: 5
Joined: Thu Sep 29, 2016 12:38 am

Re: "Straight Outta Compton" fails to open

Post by sheepfarmer » Thu Sep 29, 2016 1:34 pm

Thanks for the link to "How to aid in finding an answer...." I have sent an email, with the compressed files to support as instructed at that FAQ.

Here is what the log shows:

Debug log started at Thu Sep 29 12:58:09 2016 , written by MakeMKV v1.10.2 darwin(x86-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.10.2 darwin(x86-release) started
001004:0000 Debug logging enabled, log will be saved as /Users/elliot/MakeMKV_log.txt
002010:0000 Optical drive "DVD+R-DL OPTIARC DVD RW AD-5670S 2AHHd" opened in OS access mode.
002010:0000 Optical drive "BD-RE MATSHITA BD-MLT UJ240AS 1.40d" opened in OS access mode.
003007:0000 Using direct disc access mode
Found java version=1.6.0.65 path=/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/bin/java
Found java version=1.8.0.101 path=/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
003344:0000 Using Java runtime from /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java

Woodstock
Posts: 5616
Joined: Sun Jul 24, 2011 11:21 pm

Re: "Straight Outta Compton" fails to open

Post by Woodstock » Thu Sep 29, 2016 2:38 pm

We're going to have to wait on Mike for this, which is why the email is important (he's not on the forum every day).

Usually on this sort of thing you will get some notification of an error, or MakeMKV will come back with "no disk". What you describe is consistent with MakeMKV making the read request, an nothing coming back from the operating system.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

sheepfarmer
Posts: 5
Joined: Thu Sep 29, 2016 12:38 am

Re: "Straight Outta Compton" fails to open

Post by sheepfarmer » Thu Sep 29, 2016 3:42 pm

Thanks again Woodstock

I did submit as the FAQ instructed, and I am awaiting a reply.

sheepfarmer
Posts: 5
Joined: Thu Sep 29, 2016 12:38 am

Re: "Straight Outta Compton" fails to open

Post by sheepfarmer » Fri Sep 30, 2016 2:02 pm

While waiting for a response from Mike, I decided to try an older version of of the app - MakeMKV v1.9.10 and I was able to open the BD.

sheepfarmer
Posts: 5
Joined: Thu Sep 29, 2016 12:38 am

Re: "Straight Outta Compton" fails to open

Post by sheepfarmer » Fri Sep 30, 2016 4:32 pm

While v1.9.10 was able to open the disc, it was not able to copy the title.

I then tried v1.10.1. That version was unable to open the disc.

I sent debug log files for each version to support.

Post Reply