Failure with recent BluRay "Le Dîner de Cons"

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abel413
Posts: 31
Joined: Sun Dec 20, 2015 11:52 am

Failure with recent BluRay "Le Dîner de Cons"

Post by abel413 » Sat Dec 16, 2017 4:58 am

Hi,

I encountered a failure with a recent BluRay I bought (it is a french one, released this year). There is no explicit message but it fails :

Code: Select all

MakeMKV v1.10.8 win(x64-release) started
Using direct disc access mode
Loaded content hash table, will verify integrity of M2TS files.
File 00001.mpls was added as title #0
File 00001.m2ts was added as title #1
File 00002.m2ts was added as title #2
File 00003.m2ts was added as title #3
File 00004.m2ts was added as title #4
File 00005.m2ts was added as title #5
File 00006.m2ts was added as title #6
File 00007.m2ts was added as title #7
File 00034.m2ts was added as title #8
File 00031.m2ts was added as title #9
File 00035.m2ts was added as title #10
File 00037.m2ts was added as title #11
File 00040.m2ts was added as title #12
File 00041.m2ts was added as title #13
Operation successfully completed
Saving 14 titles into directory D:/Le.Dîner.De.Cons.1998.2017
Failed to save title 0 to file D:/Le.Dîner.De.Cons.1998.2017/Le_Dîner_de_cons_t00.mkv
Forced subtitles track #5 turned out to be empty and was removed from output file
Forced subtitles track #7 turned out to be empty and was removed from output file
Forced subtitles track #5 turned out to be empty and was removed from output file
Forced subtitles track #7 turned out to be empty and was removed from output file
13 titles saved, 1 failed
Failure only occurs with main stream "Le_Dîner_de_cons_t00.mkv" whereas remaining ones (bonus, making of ect) are extracted correctly. I have latest MakeMKV version but it also failed with an older one. Then, I have no idea what to do as there is not much information. Can I activate some kind of log or something ? I wonder whether there is some kind of 'size' related issue albeit I have enough space to save the movie.

Woodstock
Posts: 6592
Joined: Sun Jul 24, 2011 11:21 pm

Re: Failure with recent BluRay "Le Dîner de Cons"

Post by Woodstock » Sat Dec 16, 2017 5:24 am

Activate debug logging (the FAQ in my signature explains how) and re-run the rip, please. More information will be available about why the rip failed.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

abel413
Posts: 31
Joined: Sun Dec 20, 2015 11:52 am

Re: Failure with recent BluRay "Le Dîner de Cons"

Post by abel413 » Sat Dec 16, 2017 6:08 am

Hi,

Thank you for your answer. Then, I think I managed to do what you suggest and here is "MakeMKV_log.txt" :
Debug log started at Sat Dec 16 05:47:53 2017 , written by MakeMKV v1.10.8 win(x64-release)
Using 524544KB for read cache.
001005:0000 MakeMKV v1.10.8 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\b/MakeMKV_log.txt
003007:0000 Using direct disc access mode
001003:0020 DEBUG: Code 0 at a!!XR>gy1D_8g*:121262164
001003:0020 DEBUG: Code 0 at qLJ{l~SI,56Xqt>=:29399611
DEBUG: Code 2147483648 at ;;hLaunq39Nxl3aR:29396529
DAFD=PAAAADAAAAEABDQkEGwEEAQ==
DCE=2y+LgsbFry4Jw3Cug+rM22wTyxYYj7oyfCIliE2qNfwAXfwQboku4jpl/HUNh/eJc8rCOboxYiTorrnIQKFWu+MLdj+8QAy3Yo+fX7wICeVplW3qnIz7e2J/7FpqN+/D4/SGt5ZhFjx6qsb/gNnaNHuSCtRen/YF/Q==
DCE=hTJhjgdQ0e9Bj7kfmWyrF2NmxRu84v34QGQBM/v+THDC+4QjMB4Zf3vEi0QaOG8gNuy23PIvghvh9iUStTE4rk/zr7ps/Y7R9wdeV/O2WDA4ZfUYz1xjvop2WZBXmKZAcIdjxdDz7BW2+HHBfMMwJNyQBif99A+tFA==
005085:0000 Loaded content hash table, will verify integrity of M2TS files.
DISCID=FA2AD03437751712CA62AA9BEBDB3AD5F5599A3E
003307:0000 File 00001.mpls was added as title #0
003307:0000 File 00001.m2ts was added as title #1
003307:0000 File 00002.m2ts was added as title #2
003307:0000 File 00003.m2ts was added as title #3
003307:0000 File 00004.m2ts was added as title #4
003307:0000 File 00005.m2ts was added as title #5
003307:0000 File 00006.m2ts was added as title #6
003307:0000 File 00007.m2ts was added as title #7
003307:0000 File 00034.m2ts was added as title #8
003307:0000 File 00031.m2ts was added as title #9
003307:0000 File 00035.m2ts was added as title #10
003307:0000 File 00037.m2ts was added as title #11
003307:0000 File 00040.m2ts was added as title #12
003307:0000 File 00041.m2ts was added as title #13
005011:0000 Operation successfully completed
005014:0000 Saving 14 titles into directory D:/Le.Dîner.De.Cons.1998.2017
001003:0020 DEBUG: Code 45048000 at 0x>m_nP_ZWs=VE|-9~J:121265844
001003:0020 DEBUG: Code 0 at p[NjyIL2\[15>idbWy!4.:29399197
001003:0020 DEBUG: Code 0 at p[NjyIL2\[15>idbWy!4.:29399197
001003:0020 DEBUG: Code 0 at p[NjyIL2\[15>idbWy!4.:29399197
001002:0020 LIBMKV_TRACE: Exception: Error while reading input
005003:0000 Failed to save title 0 to file D:/Le.Dîner.De.Cons.1998.2017/Le_Dîner_de_cons_t00.mkv
004001:0000 Forced subtitles track #5 turned out to be empty and was removed from output file
004001:0000 Forced subtitles track #7 turned out to be empty and was removed from output file
004001:0000 Forced subtitles track #5 turned out to be empty and was removed from output file
004001:0000 Forced subtitles track #7 turned out to be empty and was removed from output file
005004:0080 13 titles saved, 1 failed
005037:0204 Copy complete. 13 titles saved, 1 failed.
Application exited at Sat Dec 16 06:05:36 2017
I don't know whether that helps but I see at least an "Exception".

Woodstock
Posts: 6592
Joined: Sun Jul 24, 2011 11:21 pm

Re: Failure with recent BluRay "Le Dîner de Cons"

Post by Woodstock » Sat Dec 16, 2017 8:32 am

Yes, it helps that we see some of information leading up to the read failure. Since they're listed as debug codes, we will have to let Mike (the program author) interpret them.

To make sure he sees it, send an email to support@makemkv.com with a link to this topic. Including the log in the email will probably speed things up a bit.

I am assuming that you've already cleaned the disk. Dirty disk errors usually have a bit more information.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

abel413
Posts: 31
Joined: Sun Dec 20, 2015 11:52 am

Re: Failure with recent BluRay "Le Dîner de Cons"

Post by abel413 » Sat Dec 16, 2017 10:27 am

OK, thanks, I wrote a mail to the adress you mention.

abel413
Posts: 31
Joined: Sun Dec 20, 2015 11:52 am

Re: Failure with recent BluRay "Le Dîner de Cons"

Post by abel413 » Tue Dec 19, 2017 6:57 am

Any news ? Actually, I haven't gotten any response per mail.

abel413
Posts: 31
Joined: Sun Dec 20, 2015 11:52 am

Re: Failure with recent BluRay "Le Dîner de Cons"

Post by abel413 » Sat Dec 23, 2017 1:19 pm

Hi,

I also tried to create an ISO with another software then import it into MakeMKV. Eventually, I also get similar error when trying to remux that main stream (the movie).

yorgo
Posts: 357
Joined: Sun Jun 05, 2016 5:28 pm
Location: Left of Center

Re: Failure with recent BluRay "Le Dîner de Cons"

Post by yorgo » Sat Dec 23, 2017 5:30 pm

A google search of "LIBMKV_TRACE: Exception: Error while reading input" seems to indicate a problem with reading the disc, may be a dirty disc, physical damage, or mastering error. Try cleaning and, if possible, replace.

abel413
Posts: 31
Joined: Sun Dec 20, 2015 11:52 am

Re: Failure with recent BluRay "Le Dîner de Cons"

Post by abel413 » Sat Dec 23, 2017 6:25 pm

Actually, it is a brand new disc. I just bought it last week and never play it. I directly tried to rip it.

Eventually, I managed to extract the movie with another software. But I would like to manage with MakeMKV as I always use it. I sent something to support one week ago as suggested above but I didn't get any answer (from mike admin)

mike admin
Posts: 3636
Joined: Wed Nov 26, 2008 2:26 am
Contact:

Re: Failure with recent BluRay "Le Dîner de Cons"

Post by mike admin » Fri Dec 29, 2017 10:55 pm

This is a rather strange error, as debug log lists no fatal failures. I have to ask you for a test dump, please follow instructions at http://www.makemkv.com/onlinehelp/testdump.html

p.s. AOL blocks all mail from makemkv.com

abel413
Posts: 31
Joined: Sun Dec 20, 2015 11:52 am

Re: Failure with recent BluRay "Le Dîner de Cons"

Post by abel413 » Sat Dec 30, 2017 5:35 am

mike admin wrote:This is a rather strange error, as debug log lists no fatal failures. I have to ask you for a test dump, please follow instructions at http://www.makemkv.com/onlinehelp/testdump.html

p.s. AOL blocks all mail from makemkv.com
Hi, Mike, thanks for you reply. So I did what you suggest, here is the link for the tgz file :

https://1fichier.com/?rmonb152nf

I obtained it while ripping the disc. But, as explained above, I also extracted an ISO image which I loaded on Make MKV and eventually I got similar error - which occurs on main movie stream. So I could also create a tgz based on the ISO if needed.

1972SM
Posts: 10
Joined: Thu Oct 19, 2017 4:43 pm

Re: Failure with recent BluRay "Le Dîner de Cons"

Post by 1972SM » Thu Jan 04, 2018 10:59 pm

abel413 wrote:Actually, it is a brand new disc. I just bought it last week and never play it. I directly tried to rip it.

Eventually, I managed to extract the movie with another software. But I would like to manage with MakeMKV as I always use it. I sent something to support one week ago as suggested above but I didn't get any answer (from mike admin)
Hi Abel,

One of my favorite French comedies! Can you tell me what other software enabled you to create a backup? I bought MakeMKV but had to set it aside a few months ago as most Blu-Rays failed to backup. Merci!

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