Volume Key Unknown - "Thank You For Your Service"

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djwilso
Posts: 2
Joined: Wed Apr 18, 2018 12:57 am

Volume Key Unknown - "Thank You For Your Service"

Post by djwilso » Wed Apr 18, 2018 1:24 am

I am attempting to read an original BD of "Thank You For Your Service", a rental disc from Netflix.

I had the same errors on this same title three days ago so I requested and received a replacement disc, but the errors are the same with the replacement disc.

There is also a log file with extension ".tgz" that I attached.

The disc played without error in my physical Blu-ray player. Of note is that when I inserted this disc, my Panasonic Blu-ray player displayed the message "Network Connection Started" prior to displaying the top menu.

Here is the text of the error messages shown in MakeMKV 1.12.0:

Code: Select all

MakeMKV v1.12.0 win(x64-release) started
Using direct disc access mode
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..046B42B715B1A4066B0E38B7552AC2F1FFD to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..01E56C51F003C35B2D53C2AAB090FD72C54 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..019124BDE2D0FBF695FC50C308B737FCD5C to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..0E4804D2F1B3DD49310E55B5E5FA67A671B to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..06D8CA3133BD63C58F981253BD862FFF59A to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..0276DB4BDE7B79CDF068B8F61F4A5268790 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..04D16E68D3A379F3471184546A029A3CD6F to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..01D7ECBDC79F53D5723A738FC7B1F25513F to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..0E541172819EF4D1030BFBF941B0201C720 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..0D0DD4E7F143BDDEA1C1CE0F884C58971B3 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..034E499ACB7A84BDF19DD6AC21B42ADEC1C to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..06A20FA197B304141ABA211736C795069FD to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..0F06A6C9C00183F478D713B1237E079A9FA to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..003EE8D11C00A305306280BCF3681908725 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..093980BAAE45D52053536A840D1786648A6 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..0090D0CF82090C8981D9CB3CAFFADDF6618 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..00B09467175B34F18179D057BEF369E61E6 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..0C102E999D0B90C8BB54D5FA93369C9ACF4 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..0B2A2E170A73E5A414294C661487DF9BF47 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..033BF6167889BEDA0C884657DB29300094E to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..0D4FA293729A1F9050BF5C4274486FD9A2F to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..08EB7C4385614FA333DC6C0DD44027508BD to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..0702F6717ED0B44F2BEB5E229AEBD6FA8C8 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..0B5918324A444002045B2AD197A768E3689 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..012BC7A29EFDE207D44EEA28753CB1C0A11 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..04AAE1C7BFB960AA026C057F505B62AEC6A to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..0F1C101BDBFB5CFED7FA6B177B6A5DA7857 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..0BF00EE42A35590187B6FADFFD98078EBC9 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..068F7C93D88CDCDE249B1830E1B8EDB16F8 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - HARDWARE ERROR:4497' occurred while issuing SCSI command A30..00200740100720..0B1D92AA564F32C6CF7663BB8886FD09029 to device 'SPTI:\Device\CdRom0'
Error 'Scsi error - ILLEGAL REQUEST:COPY PROTECTION KEY EXCHANGE FAILURE - KEY NOT ESTABLISHED' occurred while issuing SCSI command AD010..080002400 to device 'SPTI:\Device\CdRom0'
Can't read AACS VID from disc - most likely current AACS host certificate is revoked by your drive
Saved AACS dump file as C:\Users\Administrator.DW/.MakeMKV/MKB_v58_Thank_You_For_Your_Service_35BC.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc
Attachments
MKB_v58_Thank_You_For_Your_Service_35BC.tgz
Log file for "Thank You For Your Service"
(50.25 KiB) Downloaded 32 times

Woodstock
Posts: 5280
Joined: Sun Jul 24, 2011 11:21 pm

Re: Volume Key Unknown - "Thank You For Your Service"

Post by Woodstock » Wed Apr 18, 2018 1:30 am

cleanwindowserrors.com wrote:Windows error code 4497 can be shortened in only two words: driver problem. It is unknown device code. This error code 4497 is an explicit to the windows device manger and is a clear indicator that there are errors with the driver to the wrong device.


Windows and the driver for your optical drive are fighting each other. And where they're fighting is where the information for the AACS key is stored.

Sometimes, resetting the computer (not just rebooting, resetting the motherboard, which might require powering it off if your computer doesn't have a RESET button) can sometimes clear things like this.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

djwilso
Posts: 2
Joined: Wed Apr 18, 2018 12:57 am

Re: Volume Key Unknown - "Thank You For Your Service"

Post by djwilso » Wed Apr 18, 2018 2:16 am

Woodstock wrote:
cleanwindowserrors.com wrote:Windows error code 4497 can be shortened in only two words: driver problem. It is unknown device code. This error code 4497 is an explicit to the windows device manger and is a clear indicator that there are errors with the driver to the wrong device.


Windows and the driver for your optical drive are fighting each other. And where they're fighting is where the information for the AACS key is stored.

Sometimes, resetting the computer (not just rebooting, resetting the motherboard, which might require powering it off if your computer doesn't have a RESET button) can sometimes clear things like this.
Wow, I can't believe I didn't try this. Power-cycling the computer fixed the problem.

Thank you!

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