Aladdin (2019) Blu Ray - Failed to open disc error

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plym19
Posts: 3
Joined: Sun Sep 15, 2019 2:15 am

Aladdin (2019) Blu Ray - Failed to open disc error

Post by plym19 »

Brand new Blu Ray for Aladdin (2019), getting this error when attempting to open with MakeMKV:

Code: Select all

Using direct disc access mode
Using LibreDrive mode (v05 id=96929CF53B04)
This disc uses newer version of AACS protection. Please let us know about it by visiting http://www.makemkv.com/a/?zc3Nzc0+5IMxpd...
Saved AACS dump file as /home/plex/.MakeMKV/MKB_v65_Aladdin_(Live_Action)_C61C.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc
I'm a novice in terms of MakeMKV and decryption. Is there a way to overcome this error, or do I need to be patient in some regard since it's a newer release? Any help is appreciated.
bandit70
Posts: 1
Joined: Thu Sep 19, 2019 9:13 pm

Re: Aladdin (2019) Blu Ray - Failed to open disc error

Post by bandit70 »

I am receiving the same error as well, following along to see if anyone chimes in with a solution.
Woodstock
Posts: 9914
Joined: Sun Jul 24, 2011 11:21 pm

Re: Aladdin (2019) Blu Ray - Failed to open disc error

Post by Woodstock »

Saved AACS dump file as /home/plex/.MakeMKV/MKB_v65_Aladdin_(Live_Action)_C61C.tgz
That file needs to be emailed to svq@makemkv.com for analysis, after which the key will be added to the hash table that MakeMKV downloads. It may take a few days.
MakeMKV Frequently Asked Questions
How to aid in finding the answer to your problem: Activating Debug Logging
plym19
Posts: 3
Joined: Sun Sep 15, 2019 2:15 am

Re: Aladdin (2019) Blu Ray - Failed to open disc error

Post by plym19 »

Woodstock wrote:
Thu Sep 19, 2019 10:08 pm

That file needs to be emailed to svq@makemkv.com for analysis, after which the key will be added to the hash table that MakeMKV downloads. It may take a few days.
I've done this from MakeMKV, following the link provided. Will that cover it or is there something else I would need to send?
plym19
Posts: 3
Joined: Sun Sep 15, 2019 2:15 am

Re: Aladdin (2019) Blu Ray - Failed to open disc error

Post by plym19 »

bandit70 wrote:
Thu Sep 19, 2019 9:14 pm
I am receiving the same error as well, following along to see if anyone chimes in with a solution.
Update: I just restarted MakeMKV and let it download the latest. It's now ripping fine (in progress). Hopefully it works for you now as well.
omk1980
Posts: 133
Joined: Wed Oct 17, 2018 4:16 am

Re: Aladdin (2019) Blu Ray - Failed to open disc error

Post by omk1980 »

Anyone have any Atmos audio stutters on this disc? Heard Disney movies were plagued by this bug.
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