Cannot open disk: Code 2147483648

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Posts: 1
Joined: Fri Dec 20, 2019 1:40 pm

Cannot open disk: Code 2147483648

Post by ProXy » Fri Dec 20, 2019 1:45 pm

Hello there,

I wanted to open a Bluray but to my surprise I wasn't able to do so. I have no idea what is the issue here, but I enabled debugging. This is the log file:

Code: Select all

Debug log started at Fri Dec 20 08:26:30 2019 , written by MakeMKV v1.14.7 win(x64-release)
Using 262272KB for read cache.
001005:0000 MakeMKV v1.14.7 win(x64-release) gestartet
001004:0000 Debug-Aufzeichnung eingeschaltet. Aufzeichnung wird gespeichert als C:\Users\ProXy_tf1xhgs/MakeMKV_log.txt
SDF  v067: ASUS_BW-16D1HT_3.00_211508101633_SIK9BFASA484
No  SDF v067: DiscSoft_Virtual_1.0_20141027120000
SDF id v067: DiscSoft_Virtual_1.0_20141027120000
003007:0000 Direkter Zugriffsmodus wird verwendet
005085:0000 Inhalte-Hashtabelle geladen, überprüfe Integrität der M2TS-Dateien.
DEBUG: Code 2147483648 at };O6"fXcc*0W6nN4:213132974
003332:0000 AACS Ausgabedatei als C:\Users\ProXy_tf1xhgs/.MakeMKV/MKB_v9_Live_and_Let_Die_BFA4.tgz gesichert
003303:0000 Der Volumenschlüssel für die DVD/Blu-ray ist unbekannt - das Video kann nicht entschlüsselt werden
001003:0020 DEBUG: Code 0 at fQBBRwh9d#b@m]:t:29396092
001003:0020 DEBUG: Code 0 at fQBBRwh9d#b@m]:t:29395172
005010:0000 Das Öffnen der Disk schlug fehl 
Application exited at Fri Dec 20 13:39:01 2019
Attached you can also find the created tgz file.

Is this due to AACS protection?
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Joined: Sun Jul 24, 2011 11:21 pm

Re: Cannot open disk: Code 2147483648

Post by Woodstock » Fri Dec 20, 2019 2:50 pm

The debug code occurring where it did usually means there was an issue with reading the part of the disk that the AACS key information is stored. The AACS version is 9 (they're up to 72 now), so that should not be a problem, IF MakeMKV can read that critical part of the disk.

Start by cleaning the disk, and inspecting the data area near the spindle hole, to make sure it is clean and has no scratches or cracks.
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