"The program can't find any usable optical drives" Logs included

Please post here for issues related to Blu-ray discs
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marknate24
Posts: 5
Joined: Sat Jan 11, 2020 7:01 pm

"The program can't find any usable optical drives" Logs included

Post by marknate24 » Sat Jan 11, 2020 7:21 pm

Hi, I have used this product successfully in the past on a different win10 pc with the same bluray drive used here. This is the first time using this software on this win10 pc. I have installed the WinCdArb option, ran as an administrator, excluded the processes and install folder in windows defender. What else can I do? I only have one bluray drive and do not have the means to change it at the moment. Windows sees the files on two disks without any problem.

The bluray drive is a laptop pull, UJ141 by Panasonic, hooked up with a usb 3 to slimline sata adapter.

Code: Select all

Debug log started at Sat Jan 11 18:59:29 2020 , written by MakeMKV v1.14.7 win(x64-release)
Using 262272KB for read cache.
001005:0000 MakeMKV v1.14.7 win(x64-release) started
001004:0000 Debug logging enabled, log will be saved as C:\Users\****/MakeMKV_log.txt
WinCdArb=v1.0.0_tiny win(x64-release)
001003:0020 DEBUG: Code 3221225653 at [x?f3/`:\4_KXk:29395287
001003:0020 DEBUG: Code 3221225653 at [x?f3/`:\4_KXk:29395287
001003:0020 DEBUG: Code 3221225653 at .b)!8erJ/6[gx3>l:29395379
001003:0020 DEBUG: Code 0 at .b)!8erJ/6[gx3>l:29394965
001003:0020 DEBUG: Code 0 at 0ffmMcQ 2Wp$i"L4XiQ8!!T`K:121261681
005042:0000 The program can't find any usable optical drives.
Application exited at Sat Jan 11 18:59:57 2020

Woodstock
Posts: 6774
Joined: Sun Jul 24, 2011 11:21 pm

Re: "The program can't find any usable optical drives" Logs included

Post by Woodstock » Sat Jan 11, 2020 11:33 pm

Windows included an update that installs a "anti-ransomware" option, default ON, that blocks programs that aren't properly authorized from accessing certain resources. Like optical drives.

You have to add an exception for MakeMKV before it will allow it to see the optical drives, even if you're running as admin.

I don't have the details handy, but Google has a lot on it.
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

marknate24
Posts: 5
Joined: Sat Jan 11, 2020 7:01 pm

Re: "The program can't find any usable optical drives" Logs included

Post by marknate24 » Sun Jan 12, 2020 12:41 am

Here is the same error on my laptop running pop_os 19.10.
Again the disk is recognized in the file manager and can be browsed/copied.

Code: Select all

Debug log started at Sun Jan 12 00:37:40 2020 , written by MakeMKV v1.14.7 linux(x64-release)
Using 262272KB for read cache.
001005:0000 MakeMKV v1.14.7 linux(x64-release) started
001004:0000 Debug logging enabled, log will be saved as /home/****/MakeMKV_log.txt
001003:0020 DEBUG: Code 0 at [}d~o7^f;yFY;?bM>We|IhQ:213130122
001003:0020 DEBUG: Code 3 at &Ak^iqSCK6ed%.qP;1{n:29394367
001003:0020 DEBUG: Code 117637252 at IU/2"C}6OMmh,`:29395287
001003:0020 DEBUG: Code 3 at &Ak^iqSCK6ed%.qP;1{n:29394367
001003:0020 DEBUG: Code 117637252 at IU/2"C}6OMmh,`:29395287
001003:0020 DEBUG: Code 117637252 at !O?YWm4J$Ltwd=k?:29395379
001003:0020 DEBUG: Code 0 at !O?YWm4J$Ltwd=k?:29394965
001003:0020 DEBUG: Code 0 at E_#V4xm?|FAxSld:213130375
005042:0000 The program can't find any usable optical drives.
Application exited at Sun Jan 12 00:38:14 2020
Image

marknate24
Posts: 5
Joined: Sat Jan 11, 2020 7:01 pm

Re: "The program can't find any usable optical drives" Logs included

Post by marknate24 » Sun Jan 12, 2020 2:14 am

This is what occurs when I copy the contents of the disk onto the machine and feed it index.bdmv.

Code: Select all

MakeMKV v1.14.7 win(x64-release) started
Debug logging enabled, log will be saved as C:\Users\****/MakeMKV_log.txt
DEBUG: Code 0 at WR?m=G6Ax#-{5Oi~Ne\2f9yR:121261704
DEBUG: Code 3221225486 at WR?m=G6Ax#-{5Oi~Ne\2f9yR:121261727
DEBUG: Code 3221225486 at Hqp4J]eDa(lf-K0{LF9Y:213130582
DEBUG: Code 3221225653 at [x?f3/`:\4_KXk:29395287
DEBUG: Code 3221225653 at [x?f3/`:\4_KXk:29395287
DEBUG: Code 3221225653 at .b)!8erJ/6[gx3>l:29395379
DEBUG: Code 0 at .b)!8erJ/6[gx3>l:29394965
DEBUG: Code 2 at 0ffmMcQ 2Wp$i"L4XiQ8!!T`K:121261681
The program can't find any usable optical drives.
Opening files on harddrive at D:/d2
Loaded content hash table, will verify integrity of M2TS files.
Saved AACS dump file as C:\Users\****/.MakeMKV/MKB_v66_Hinamatsuri_D2_2FA8.tgz
The volume key is unknown for this disc - video can't be decrypted
DEBUG: Code 0 at fQBBRwh9d#b@m]:t:29396092
Failed to open disc
And this is when feeding makemkv MovieObject.bdmv, same error.

Code: Select all

MakeMKV v1.14.7 win(x64-release) started
Debug logging enabled, log will be saved as C:\Users\****/MakeMKV_log.txt
DEBUG: Code 0 at WR?m=G6Ax#-{5Oi~Ne\2f9yR:121261704
DEBUG: Code 3221225486 at WR?m=G6Ax#-{5Oi~Ne\2f9yR:121261727
DEBUG: Code 3221225486 at Hqp4J]eDa(lf-K0{LF9Y:213130582
DEBUG: Code 3221225653 at [x?f3/`:\4_KXk:29395287
DEBUG: Code 3221225653 at [x?f3/`:\4_KXk:29395287
DEBUG: Code 3221225653 at .b)!8erJ/6[gx3>l:29395379
DEBUG: Code 0 at .b)!8erJ/6[gx3>l:29394965
DEBUG: Code 2 at 0ffmMcQ 2Wp$i"L4XiQ8!!T`K:121261681
The program can't find any usable optical drives.
Opening files on harddrive at D:/d2
Loaded content hash table, will verify integrity of M2TS files.
Saved AACS dump file as C:\Users\****/.MakeMKV/MKB_v66_Hinamatsuri_D2_2FA8.tgz
The volume key is unknown for this disc - video can't be decrypted
DEBUG: Code 0 at fQBBRwh9d#b@m]:t:29396092
Failed to open disc

Interesting note:
While copying another disk over to test with and opening makemkv, the drive spins down, a debug message appears, then the disk spins back up and resumes copying. This happens twice every time makemkv is opened.

marknate24
Posts: 5
Joined: Sat Jan 11, 2020 7:01 pm

Re: "The program can't find any usable optical drives" Logs included

Post by marknate24 » Tue Jan 21, 2020 8:07 pm

Once I fixed the one pc I have that can use my bluray drive via sata opposed of usb everything worked like normal in linux. Some users on forum.level1techs.com mentioned that the drive was showing up as a usb drive. I confirmed that in both windows and linux. A friend of mine uses a usb only bluray drive (asus usb3 external drive) without any issues. In my case, I had to use the laptop drive within a computer that could interface with it over its slim sata connector.

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