Cannot open disk

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hlebron
Posts: 2
Joined: Fri Aug 07, 2020 10:48 pm

Cannot open disk

Post by hlebron »

Good afternoon,

I am new to this program and I am stuck and am unsure what I need to do to get past the following error.

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Loaded content hash table, will verify integrity of M2TS files.
Saved AACS dump file as /Users/hectorlebron/Library/MakeMKV/MKB_v72_The_Chosen_Disc2_F622.tgz
The volume key is unknown for this disc - video can't be decrypted
Failed to open disc
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I am trying to rip a disc from a 2 part set and was able to do the first one, but cannot get the second disk to open.

Any help is appreciated.
Attachments
MKB_v72_The_Chosen_Disc2_F622.tgz
(183.38 KiB) Downloaded 262 times
Last edited by hlebron on Mon Aug 10, 2020 9:27 pm, edited 1 time in total.
hlebron
Posts: 2
Joined: Fri Aug 07, 2020 10:48 pm

Re: Cannot open disk

Post by hlebron »

How do I update the updated keys from makeMKV?

I have tried daily to rip this disc, but am still getting the error. I think there may be something on my side that I am missing.

Im not sure what to do to get this working.
Woodstock
Posts: 9914
Joined: Sun Jul 24, 2011 11:21 pm

Re: Cannot open disk

Post by Woodstock »

MakeMKV automatically downloads the key list as needed, assuming you are allowing it to contact that web server for updates, AND you do not have a problem with getting a connection (some DNS providers block some domains).

A message like this should appear in the log windoer:
Downloading latest HK to C:\MakeMKVSVQ ...
MakeMKV Frequently Asked Questions
How to aid in finding the answer to your problem: Activating Debug Logging
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