The program can't find any usable optical drives

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doofesohr
Posts: 2
Joined: Tue Jun 21, 2016 4:52 pm

The program can't find any usable optical drives

Post by doofesohr » Tue Jun 21, 2016 5:04 pm

Hello,

this is my first post - and I wanted to start with something positive: I really really like this program and do not regret to have spend money on it.

Now to my problem:
I'm using an internal Pioneer Bluray Drive which worked fine while working internally (to be done: retesting that).
Since I changed my case the drive doesnt fit in anymore. I just used to hang out some cables out of the open sidepanel whenever I bought a new blu ray and wanted to rip it.
But those cables are in use now and I wanted a better solution: I bought a USB 3.0 to SATA adapter of amazon.de which arrived today. The adapter itself seems to be working properly, I can access discs and even copy data from them. I can see all the files on the bluray in the explorer.

It's even listed as a DVD/CD-ROM-Drive called "PIONEER BD-RW BDR-208D USB Device" in the device manager.
Problem persists on a PC with i7-2600k, 16GB RAM, Z77Board and several hdds running with the latest Windows 10 Insider Preview and also a freshly setup Laptop with Windows Build 1511 and all the newest updates.

Does anyone have a clue where the problem might be?

Greetings

doofesohr

SamuriHL
Posts: 1115
Joined: Mon Jun 14, 2010 5:32 pm

Re: The program can't find any usable optical drives

Post by SamuriHL » Tue Jun 21, 2016 5:15 pm

Try running MakeMKV as an admin.

doofesohr
Posts: 2
Joined: Tue Jun 21, 2016 4:52 pm

Re: The program can't find any usable optical drives

Post by doofesohr » Tue Jun 21, 2016 5:27 pm

Does not help. :(

Woodstock
Posts: 6597
Joined: Sun Jul 24, 2011 11:21 pm

Re: The program can't find any usable optical drives

Post by Woodstock » Tue Jun 21, 2016 7:55 pm

MakeMKV makes a call to Windows asking about optical drives. If Windows says there are none, that's what MakeMKV reports.

The usual things I'd suggest (unplugging and replugging the drive, resetting the machine), you've already done, if you've been moving the drive between machines.

If you have VLC installed, does the drive show up as a choice when you hit Ctrl-D (open device) ?
How to aid in finding the answer to your problem: https://www.makemkv.com/faq/item/8

caleyd
Posts: 5
Joined: Fri Jun 24, 2016 10:19 am

Re: The program can't find any usable optical drives

Post by caleyd » Fri Jun 24, 2016 11:17 am

Hi, I have this problem with two different USB drives. The solution I found, which is rather a nuisance, is to uninstall and reinstall MakeMKV and when the installer finishes, make sure you check off Run MakeMKV now. It then finds the drive and as long as I leave the program running, it will work. As soon as the program is closed it won't be able to find the drive again so you have to do the uninstall reinstall thing.

androcles
Posts: 1
Joined: Thu Feb 25, 2016 6:13 pm

Re: The program can't find any usable optical drives

Post by androcles » Sun Oct 02, 2016 5:32 pm

I don't know which setting fixed it, but after making 2 changes, I got MakeMKV to find my drives.

In the BIOS, I set the SATA connection of the drive to IDE mode.

In the Device Manager -> DVD/CD-ROM drives -> right click on drive, Properties -> DVD Region tab -> set DVD drive to your region.

My drive was new and no region was set previously.

hmedney
Posts: 1
Joined: Sun Dec 04, 2016 7:59 pm

Re: The program can't find any usable optical drives

Post by hmedney » Sun Dec 04, 2016 8:02 pm

caleyd wrote:Hi, I have this problem with two different USB drives. The solution I found, which is rather a nuisance, is to uninstall and reinstall MakeMKV and when the installer finishes, make sure you check off Run MakeMKV now. It then finds the drive and as long as I leave the program running, it will work. As soon as the program is closed it won't be able to find the drive again so you have to do the uninstall reinstall thing.
Ran into the same issue, and this has been the only workaround that works so far. May I kindly request a fix or other solution? Thanks

Bob-E
Posts: 2
Joined: Wed Apr 18, 2018 8:25 pm

Re: The program can't find any usable optical drives

Post by Bob-E » Wed Apr 18, 2018 8:34 pm

Adding my experience to aid testing/development.
I am having this issue too. The reinstall and run immediately fix works. After restarting the program, it returns to net finding any usable drives.
However, the drive plays the DVD (tested using VLC), can be navigated using File Explorer, and will open in MakeMKV if you select Open Manually.
Mike, if I can help with diagnostics/testing/whatever, I'll be very happy to.
Many thanks for your great software!

smartieyoung
Posts: 137
Joined: Sun Dec 24, 2017 11:09 am
Location: kentucky

Re: The program can't find any usable optical drives

Post by smartieyoung » Thu Apr 19, 2018 6:30 pm

im in the same boat as everyone else,i have yet to try the uninstall/reinstall with the make mkv software,but i have the same symptoms with my Blu-ray drive.I have no problems with my standard dvd drive.I am not sure what i should do i hear that many people are struggling with this.I would be happy to provide screenshots ,diagnostic data, if mike wants it.

Gaspode
Posts: 13
Joined: Tue Apr 24, 2018 3:30 pm

Re: The program can't find any usable optical drives

Post by Gaspode » Tue Apr 24, 2018 3:35 pm

+1 for this.

Makemkv working wonderfully until latest round of Win10 updates. Same error on more than one machine - one with Win10 Home, one with Win10 Pro. Running as administrator doesn't make any difference for me.

All other DVD ripping programs I have are working fine e.g DVD Shrink.

Looks like MS have altered something and MakeMKV isn't able to cope with the changes.

Great piece of software but would like to have it usable again.

Thanks

smartieyoung
Posts: 137
Joined: Sun Dec 24, 2017 11:09 am
Location: kentucky

Re: The program can't find any usable optical drives

Post by smartieyoung » Tue Apr 24, 2018 4:12 pm

i just wanted to add i plugged in my non uhd drive the LG14bnu i dont know if i spelled that right but it works fine can read drive burn regular blu ray discs and read from regular blurays as well.I dont really want to speculate too much but it may be related to drive type.It could be a DRM fix for windows 10 as well. any way i think i will just have to wait and see what happens next.keep up the good work everyone.

Gaspode
Posts: 13
Joined: Tue Apr 24, 2018 3:30 pm

Re: The program can't find any usable optical drives

Post by Gaspode » Thu May 03, 2018 2:24 pm

Bump

Any progress with this issue, please?

Sourhead85
Posts: 9
Joined: Thu May 03, 2018 11:47 pm

Re: The program can't find any usable optical drives

Post by Sourhead85 » Thu May 03, 2018 11:59 pm

Hi all,

I have been a MakeMKV user for close to a year maybe now, ripping dvd and Bluray movies and tv series with no issues until just a few days ago and now it tells me it cant see the optical drives. I have a dvd and bluray drive both. I have used both many times. I have version 1.10.10 x64 on and it just all of a sudden didnt want to work anymore. I updated to 1.12.2 and still nothing, and even tried to go back to version that worked. Nothing.

Any help would be great since I bought this software, I love it (when it worked)

Thanks! :mrgreen:

Sourhead85
Posts: 9
Joined: Thu May 03, 2018 11:47 pm

Re: The program can't find any usable optical drives

Post by Sourhead85 » Sat May 05, 2018 2:54 am

DEBUG: Code 3221225506 at ]p8h%iw6q@=GL92,:29403613
DEBUG: Code 3221225506 at ]p8h%iw6q@=GL92,:29403613

I have tried to contact support directly but I am unsure if they will answer.

p-richard
Posts: 10
Joined: Wed Aug 24, 2016 11:47 pm

Re: The program can't find any usable optical drives

Post by p-richard » Thu Aug 09, 2018 5:15 am

Looks like this one died out a few months ago. I've got the problem now. Tried several of the fixes described: Reinstall and run (nope), reinstall older version (nope), see the drive in explorer (Win 10 (64)) so reinstalled in 64 bit folder (nope). Happened right after the last update for me.

Hopefully this will re-fire the topic. Did anyone solve this or did you all give up?

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